Wendy Spicer
Queanbeyan
Summary
Dynamic operations manager with a proven track record at the Attorney-General's Department, enhancing program efficiencies and mentoring teams. Skilled in documentation and reporting, I excel in hiring top talent and driving business planning initiatives. Committed to delivering exceptional results and fostering collaboration, I ensure compliance and optimize service delivery.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Wendy's Mowing (& Hubby!)
08.2012 - 06.2018
- Managed daily operations of mowing services, ensuring quality and customer satisfaction.
- Coordinated scheduling and routing for optimal service delivery efficiency.
- Trained new team members on equipment usage and safety protocols.
- Developed client relationships, enhancing repeat business through excellent service provision.
- Oversaw maintenance of equipment, ensuring reliability and performance standards met.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and standards requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Dropped and hooked trailers and changed configuration of equipment.
Team Leader
Attorney-General's Department
12.1987 - 07.2012
- Within the Commonwealth Community Legal Services Section, led teams in developing and implementing program management strategies to enhance program efficiencies.
- Coordinated program management processes, including timely and accurate delivery of, & reporting on, Commonwealth funding to not for profit organisations.
- Mentored junior staff on program management methodologies and best practices.
- Facilitated cross-departmental communication to align objectives and improve collaboration.
- Managed and monitored Commonwealth funding for community legal services programs
- Prepared responses to ministerial correspondence, briefings for senior management & the Australian Government Attorney-General on program matters, drafted speeches for senior management & the Attorney-General, particularly in relation to additional government funding & for opening new services or the opening of legal services conferences
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Operations oversight
Timeline
Owner/Operator
Wendy's Mowing (& Hubby!)
08.2012 - 06.2018
Team Leader
Attorney-General's Department
12.1987 - 07.2012