Wendy Tongia
Canberra,ACT
Summary
Dynamic operations leader with extensive experience at Bank South Pacific Tonga Limited, excelling in project management and regulatory compliance. Proven track record in risk assessment and employee training, driving successful initiatives across multiple units. Strong analytical and interpersonal skills foster collaboration and enhance team performance, ensuring operational excellence and compliance adherence. Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Overview
7
7
years of professional experience
Work History
Head of Operations
Bank South Pacific Tonga Limited
10.2023 - 06.2024
- Looking after 6 different units in this department: Human Resources & Marketing, Loan Processing Unit, Customer Processing Unit, International Team, Procurement Team and IT Team.
- Overlook telegraphic and to authorize deals to overseas
- Overlook and review to authorize domestic Telegraphic deals
- Overlook salaries and wages process and authorized posting.
- Lead and implement ideas in projects regarding the operation of the Bank
- Overlook managing fiscal assets and procurement of the Bank
- Create or Review and manage the Bank's third party Contracts that are stored by Procurement Team for final approval by the Country Head.
- Authorized, approved and review Marketing expenses under the Head of Operation limit.
- Sign off for authorized in all process for Loan Processing Unit, they handle creating loan documents and maintain security packets and create loan accounts.
- Overlook and sign-off on all Reconciliations of General Ledgers accounts for all 6 units.
- Provide Strategy Plan for all Team Leaders in each units.
- Sign-off appraisal for all staff under Operations annually.
- Perform one on one meeting with Team Leader in each unit to lay out plan and what we have successfully achieved over the year.
- Maintain Compliance within all units.
- Provide Training for all staff on a weekly basis.
Compliance & Anti-money Laundering Manager
Bank South Pacific Tonga Limited
05.2022 - 09.2023
- Maintain Compliance of the Bank to the Regulator and other stakeholders
- Managing Risk of Operations in all units of the Bank
- Provide and deliver critical roles training on Compliance and AML
- Provide and execute general training to all the Bank Branches on Compliance and AML
- Manage the risk of all customers account in the Bank
- Provide training for Sub-agents of the Banks on Compliance and operational risk
- Assist Internal and External Auditor during Auditing
- Provide training for Compliance Officer.
- Write Annual Reports on Compliance issues with the Bank's product and services such as ATM, Telegraphic Transfer, Internet Banking etc due to the Reserve Bank of Tonga and the Head office in PNG.
Relationship Manager
Bank South Pacific Tonga Limited
06.2018 - 05.2022
- Maintain rapport relationship between the Customers and the Bank.
- Assist analyzing financial information for Corporate Customers.
- Assist Corporate Customers with lending facility the Bank offers.
- Assist Personal Customers with lending facility the Bank offers.
- Process Loan applications and other request from Customers
- Assist and process loan application for staff
- Maintain Compliance of Customers File
- Annual Review of Housing Loan Customers and Corporate Customers loans.
- Assist Head of Corporate with large deals above 10 million in Total Exposure.
- Participate in sales of the Bank products include lending with Retail Team around the community and workplaces.
- Provide Training for Relationship Officers.
Relationship Officer
Bank South Pacific Tonga Limited
04.2018 - 06.2018
- Assist Relationship Managers in filing of customer's file
- Assist Relationship Managers in maintaining Compliance of customer files
- Assist Relationship Managers in reconciling financial information of Corporate Customer
- Assist Relationship Managers in visitation to Corporate Customers
- Assist Relationship Managers in Customer request
- Perform Enhance Customer Due Diligence for High Risk and PEP Customers of the Bank
- Process Business accounts for Corporate Customers
- Order, Manage and distribute business cheques books for Corporate Customers
- Assist Head of Corporate with large Corporate Deals.
Graduate Trainee
Bank South Pacific Tonga Limited
06.2017 - 04.2018
- Bank Special program for undergraduate who completed their degree to attach to all department of the Bank for training.
- Assistant Financial Market Dealer
- Assistant Finance Officer
- Assistant Customer Service Officer
- Assistant Settlement Officer
- Assistant Relationship Officer
Operation Officer
Bank South Pacific Tonga Limited
03.2017 - 06.2017
- This is a position in the Operation Department under Customer Service Unit Team.
- Posting Non-cash vouchers
- Posting salaries and wages for Corporate Customers
- Posting Telegraphic Transfer inward and outward
- Posting Other Bank Transfer
- Process Bank Settlement with Other Bank
- Prepare Automatic Transfer Order for Other Bank
- Perform Reconciliation on Customer Service Unit Geneal Ledger Accounts.
Education
Bachelor of Commerce - Accounting And Information Management
The University of Auckland
High School Diploma - undefined
Tonga High School
12.2012
Skills
- Project management
- Regulatory compliance
- Financial analysis
- Risk assessment
- Employee training
- Vendor management
- Analytical Skill
- Leadership Skill
- Microsoft Office Skill
- Strong Interpersonal Communication
- Business analysis
- Safety management
- Workforce planning
- Teamwork and collaboration
- Relationship building
- Inventory tracking and management
- Payroll administration and timekeeping
- Customer service
- Administrative management
- Hiring and onboarding
- Delegating work
- Data management
- Staff management
- KPI tracking
- Operational excellence
- Organizational development
Languages
English: Professional
Tonga: Native/ Bilingual
Accomplishments
- High School Prefects
- Alena Bennet Leadership Program participants
- Employee of the Month for Bank South Pacific Tonga Limited twice.
Activities and Honors
Tonga National Football Player Bank South Pacific Netball Player Youth Member of Tonga Church
Timeline
Head of Operations
Bank South Pacific Tonga Limited
10.2023 - 06.2024
Compliance & Anti-money Laundering Manager
Bank South Pacific Tonga Limited
05.2022 - 09.2023
Relationship Manager
Bank South Pacific Tonga Limited
06.2018 - 05.2022
Relationship Officer
Bank South Pacific Tonga Limited
04.2018 - 06.2018
Graduate Trainee
Bank South Pacific Tonga Limited
06.2017 - 04.2018
Operation Officer
Bank South Pacific Tonga Limited
03.2017 - 06.2017
High School Diploma - undefined
Tonga High School
Bachelor of Commerce - Accounting And Information Management
The University of Auckland
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