Summary
Overview
Work History
Skills
Accomplishments
Education And Qualifications
Hobbies and Interests
References
Languages
Timeline
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Wendy Truong

Chadstone,VIC

Summary

Dedicated professional with over a decade of expertise in Real Estate and Hospitality in Victoria, seeking an opportunity to leverage my extensive experience in driving innovation and transformation within the property sector. Committed to pursuing roles that demand adaptability in a dynamic professional environment. I'm eager to contribute proactively, foster robust teams, and achieve unparalleled success. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

11
11
years of professional experience

Work History

Director

Melbourne Real Estate
02.2016 - 08.2023
  • Successfully oversee a diverse team of 25+ professionals responsible for managing 3900 properties across Melbourne
  • Conduct regular performance meetings every fortnight, ensuring team Key Performance Indicators (KPIs) are consistently exceeded, resulting in improved property management and client satisfaction
  • Conduct annual and biannual performance and quality standard reviews, ensuring that client expectations are not only met but consistently surpassed
  • Actively participated in the identification and sourcing of potential candidates for various positions within the organization
  • Collaborated with HR and recruitment teams to ensure that job postings attracted qualified and suitable candidates
  • Collaborated closely with hiring managers and HR teams to ensure alignment between candidate profiles and team requirements
  • Provided input on candidate evaluations and rankings
  • Possess expertise in the latest residential tenancies act reforms and extensive experience with VCAT (Victorian Civil and Administrative Tribunal) and Magistrates Court proceedings, ensuring compliance and legal excellence in property management
  • Streamlined business processes to enhance operational efficiency, allowing property managers to effectively handle up to 200 properties each, thereby increasing productivity and profitability
  • Cultivate strong relationships with clients, actively listening to their needs, and adeptly managing customer inquiries and complaints, resulting in a high level of client satisfaction and loyalty
  • Led the team to consistently exceed performance metrics, maintaining a high tenant retention rate and achieving a 98% client satisfaction rate
  • Conducted comprehensive market research and analysis, enabling data-driven decision-making and successful property portfolio expansion
  • Ensured full compliance with all relevant real estate laws and regulations, providing expert guidance on compliance issues and legal matters.

Property manager - Property Management

Noel Jones Balwyn (Melbourne)
03.2012 - 12.2015
  • Manage a portfolio of 160 properties
  • Developed and implemented strong marketing strategies for each property
  • Negotiated contracts in an effective way
  • Maintained visual appearance of properties to attract and keep the right tenants
  • Build rapport, listen and manage customer complaints/questions
  • Good knowledge of residential tenancies act
  • Continuously supported the team through changes within the business
  • Built brand new relationships with first-time investors
  • Exceeded targets and successfully achieved continuous bonuses.

Skills

  • Team Leadership
  • Human Resources
  • Staff training/development
  • Client Relationship Management
  • Compliance and Legal Expertise
  • Negotiation Skills
  • Budgeting and Financial Analysis
  • Vendor Management
  • Software Proficiency
  • Customer Relationship Management
  • Revenue Growth
  • Cost Reduction
  • KPI Tracking
  • Business Planning
  • Document Management
  • Financial Analysis Tools
  • Market Research Tools
  • Microsoft Office Suite

Accomplishments

  • Rental arrears below 1%
  • Successfully manage the teams performances and achieved above industry standard NPS scores within the team, NPS highest achieved average over the business 62, average in the industry 8
  • Achieve zero vacancy in business venture of build to rent
  • Drive business average weekly rents up 38% across the portfolio post pandemic
  • Creating new ways to communicate and strengthen the team to drive engagement
  • Maintained existing relationships with team and existing clients to minimise lost managements
  • Effectively cultivated new business opportunities and garnered referrals from our existing client base, resulting in a substantial increase in our rent roll from 2000 to 3900 properties, primarily driven by organic client relationships.
  • Cultivate strong relationships, actively listening, and adeptly managing customer inquiries and complaints.

Education And Qualifications

  • Certificate IV in Property Services Real Estate - Licensed estate agent
  • Agents Representative Certificate (REIV)
  • Balwyn High School (Graduated Year 12)

Hobbies and Interests

  • Culinary enthusiast with a passion for cooking.
  • Committed to maintaining a healthy lifestyle through regular exercise.
  • Avid traveler, exploring diverse cultures and destinations.
  • Food connoisseur, seeking culinary experiences.

References

Available upon request.

Languages

Chinese (Cantonese)
Professional Working

Timeline

Director

Melbourne Real Estate
02.2016 - 08.2023

Property manager - Property Management

Noel Jones Balwyn (Melbourne)
03.2012 - 12.2015

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Wendy Truong