Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Whittaker

Largs,NSW

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

32
32
years of professional experience

Work History

Account Manager

Higgins Coatings
02.2023 - Current
  • Develop and execute sales strategies to grow an established territory.

10 Face to Face Client Meetings per week,5 appointments booked from Cold Calls per week.

YTD 2024 Sales $1.279

Estimated Revenue $4.029

  • Conduct research and planned prospecting for new clients. Actively using Linked In, marketing calendar for business segments to target, previous business contacts.
  • Present solution-based outcomes in the form of written proposals, quotes, and responding to tenders
  • Complete accurate measures/estimate of the project to be quoted. Use company

Girls Rugby Co Ordinator / Team Coach - Volunteer

Maitland Blacks Junior Rugby Club & Hunter Junior Rugby Union Executive Committe
01.2019 - Current
  • Strengthened Club communication by facilitating cross-functional meetings to align objectives and streamline the goals of Hunter Junior Rugby.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Prepared athletes for special competitions and tournaments.
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Participated in cross-functional team-building activities.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Held special events to promote camaraderie among teammates, families, and community members.
  • Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
  • Cultivated community and media relations through social media and other communication channels to support program.
  • Developed strong relationships with each team member, understanding their unique motivations and challenges to provide tailored support accordingly.
  • Improved team performance by implementing effective coaching strategies and setting clear goals.
  • Developed customized training materials, ensuring optimal understanding of job responsibilities and expectations among team members.
  • Encouraged open communication among team members, allowing for constructive feedback and continuous improvement in daily operations.
  • Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
  • Promoted collaboration and teamwork by fostering a culture of trust, respect, and support among colleagues.
  • Offered constructive feedback to clients to help reach goals.

Account Manager

Cleanaway Waste Services
08.2016 - 01.2023
  • Contribute to the Value of Home Safe by being accountable for my own safety and that of others
  • Leverage the Cleanaway Toolkit as part of generating superior value and sustainable solutions for our customers and the community
  • Proactively build strong and constructive customer relationships by adding demonstrable value
  • Offer total waste management solutions to customers by leveraging our scale, capability, and footprint.

Property Investment Manager - Full Time

LJ Hooker Maitland
11.2013 - 07.2016
  • Property Investment Manager for 200 rental properties
  • Independent self-starter who can work well as part of a team, highly organized and able to work to tight deadlines while maintaining a professional and positive attitude towards clients
  • Responsible for setting rent level, collecting rent from tenants and adjusting rent
  • Managing tenants in all capacities from screening tenants, handling leases, dealing with complaints and emergencies to initiating evictions
  • Physical management of property maintenance to keep the property functioning in top condition
  • Knowledge of Landlord - Tenant Law and attend Tribunal hearings as needed
  • Managing the budget for the building and maintaining records
  • Collect and market information for our New Listings on Social Media and websites
  • Adapting to demanding, chaotic, and ever-changing day to day
  • Responsible for the efficient handling of routine inspection reports and forwarding to Landlords
  • Strong knowledge of Property Management Software Gateway Console and high degree of IT knowledge in Microsoft Programs.

Australian Wholesale Sales Manager

itti bitti nappy company
01.2011 - 11.2013
  • Driving and leading 100 Wholesale accounts to boost revenue
  • Motivating & Inspiring Business owners about product knowledge, marketing, and sales
  • Developing a working relationship and forming trust and support with Wholesale clients, customers, and Team members
  • Following and enforcing company policies and providing in-depth product knowledge to our customers
  • Providing Sales reports on the wholesale clients and expos and providing feedback for future sales & marketing
  • Developing in the implementation of a new accounting and ordering software
  • Creating Procedure Manuals computer software Accpac and CRM for our UK Sales Manager and the USA Customer Service Officer
  • Representing the brand at National Expos in Sydney, Queensland, Perth, Melbourne, and Adelaide
  • Motivating and leading expo staff and implementing on-the-job training, product, and sales expectations
  • Reporting to senior staff with performance reviews and sales reports
  • Managing our wholesale account with International Clients, Amazon UK, implementing procedures for the ordering process, marketing, and sales
  • High abilities in IT
  • All Microsoft applications, CRM databases
  • Strong organizational and problem-solving attitude.

Customer Service Representative

The Commonwealth Bank of Australia, Maitland
10.2004 - 01.2011
  • Deliver first-class customer service every time for everyone
  • Achieve KPI's and sales targets
  • Accurately process transactions in the branch with a high level of speed and efficiency
  • Acquire and maintain product knowledge and skills required to identify and refer sales opportunities in accordance with sales targets
  • Actively work towards resolving customer inquiries and/or complaints in a prompt, professional manner
  • Organize and control duties delegated to me and complete own daily work as directed
  • Minimize the branches' costs by ensuring accurate teller transactions
  • Being in a team environment developing constructive and cooperative working relationships and maintaining them over time
  • Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Retail Sales Representative

Ken Lane Menswear, Maitland. 2320
01.1993 - 11.2003
  • Providing friendly courteous and professional service with clients and assist customers in locating merchandise and answering a variety of questions
  • Build relationships with customers by interacting closely with them and endeavor to bring new customers to the company
  • Help the company make its business more successful by marketing and merchandising store windows, floor stock, and advertising
  • Follow fashion trends and customer feedback for future buying trends
  • Manage the Men's Suit Hire Department by keeping client orders organized and informed at various stages of the process of the order, being aware of interstate delivery cutoff dates for special events and last-minute sewing, ironing, and washing
  • Attend Trade Fairs to represent the company and liaise with like-minded Business.

Education

Higher School Certificate -

All Saints Saint Mary's Campus
Maitland, NSW
09.1993

Certificate 3 & 4 Personal Training -

The Australian Institute of Fitness
Newcastle, NSW
01.2016

First Aid -

The Australian Institute of Fitness
01.2016

Certificate III in Financial Services -

Commonwealth Bank
01.2005

Working With Children's Check -

Office Of The Childrens Guardian

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Project Scheduling
  • Strategic Planning
  • Stakeholder Communications
  • Budgeting and forecasting
  • Risk Management
  • Document Management
  • Scope Management
  • Project estimation and bidding
  • Coaching and Mentoring
  • Technical understanding
  • Processes and procedures
  • Presentations
  • Influencing skills

Timeline

Account Manager

Higgins Coatings
02.2023 - Current

Girls Rugby Co Ordinator / Team Coach - Volunteer

Maitland Blacks Junior Rugby Club & Hunter Junior Rugby Union Executive Committe
01.2019 - Current

Account Manager

Cleanaway Waste Services
08.2016 - 01.2023

Property Investment Manager - Full Time

LJ Hooker Maitland
11.2013 - 07.2016

Australian Wholesale Sales Manager

itti bitti nappy company
01.2011 - 11.2013

Customer Service Representative

The Commonwealth Bank of Australia, Maitland
10.2004 - 01.2011

Retail Sales Representative

Ken Lane Menswear, Maitland. 2320
01.1993 - 11.2003

Higher School Certificate -

All Saints Saint Mary's Campus

Certificate 3 & 4 Personal Training -

The Australian Institute of Fitness

First Aid -

The Australian Institute of Fitness

Certificate III in Financial Services -

Commonwealth Bank

Working With Children's Check -

Office Of The Childrens Guardian
Wendy Whittaker