Knowledgeable Administration Officer with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Coordinated admissions for procedures, prioritizing confidentiality and compliance with privacy regulations.
Booking Emergency procedures in theatres ar Robina Hospital under the direction of Clinical Care Coordinators.
Email and Fax enquiries
Generated detailed reports to facilitate surgical planning for upcoming patient procedures.
Coordinated administrative tasks with a focus on proactive safety measures and risk management.
Monitored compliance with work health and safety protocols, ensuring adherence to all relevant instructions.
Executed appointment processing and endoscopy procedure bookings, maintaining operational efficiency in a dynamic setting.
Coordinating with Clinical Care Coordinators to implement changes and cancellations for patient appointments.
Admissions and Discharges for Surgical Department at Gold Coast University Hospital.
Oversaw collaboration between medical professionals, nursing staff, admission personnel, and outpatient departments. Managed patient admission processes to enhance operational efficiency. Championed effective communication strategies to improve patient experience and service delivery.
Appointment Management of 3 Psychologists, 4 Nurses, 4 Dietitians and 2 Bariatric Surgeons.
Oversaw appointment scheduling for individual patients to ensure continuity of 12-month care.
Email and Fax enquiries
Managed bookings and administration of intravenous therapy services.
Private Health and Medicare billings
Managed routine administrative tasks to support team productivity and workflow.
Appointment management in a highly sensitive and complex working environment for 21 Psychologists across 2 practices.
Addressed complex patient queries with empathy, ensuring timely handling of critical issues and maintaining high service standards.
Conducted thorough patient history assessments to support effective treatment planning.
Frequent use of Payment plans - Medicare and Private Health.
Certificate IV in Massage. - Part time
Management of Events- Trade Shows, Office events, Movie Sets and School Fetes.
Management of own Studio and Mobile Massage Services, specialising in Therapeutic Massage and Hot/Cold Stone therapy.
Contractor to Day Spas on Tamborine Mountain and surrounding areas.
Facilitated quality patient interactions by effectively managing and responding to inquiries.
Diary Management for 3 Doctors
Skin check Recalls
Medical Equipment management - Sterilisation unit
General Medical Reception and Management.
Assisting Chiropractor throughout appointments.
Diary Management