Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Wendy Xia

Sydney,NSW

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Aged Care Team Leader /Case Manager /RN

Alpha Omega Aged Care PTY LTD
12.2020 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Trained employees on case managing and assigned duties.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Attended industry events to represent organization and build professional network.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.

Registered Nurse

NNA Nursing Agent
04.2020 - 11.2020
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.

AIN

NSW Health Department
02.2018 - 03.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

No Degree - Comprehensive Leadership Program

ACCPA
Sydney
09.2023

Bachelor of Nursing (Advanced Studies) - Nursing

The University of Sydney
Sydney
04.2020

Skills

  • Continuous Improvements
  • Incidents Management
  • Process Improvement
  • Expense Control
  • Strategic Planning
  • Business Development
  • Operations Management
  • Staff Management
  • Process Monitoring and Improvement
  • Processes and Procedures
  • Project Management
  • Complex Problem-Solving

Certification

  • Licensed Translator - May, 2019
  • Comprehensive leadership program Training - Sep,2023
  • First Aid Training - May, 2021
  • Registered Nurse -April, 2020
  • Dementia discovery Training - Aug, 2021
  • Falls prevention Training - Sep, 2022
  • 8 standards of aged care - March, 2021
  • Driving full License - Oct, 2019

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Aged Care Team Leader /Case Manager /RN

Alpha Omega Aged Care PTY LTD
12.2020 - Current

Registered Nurse

NNA Nursing Agent
04.2020 - 11.2020

AIN

NSW Health Department
02.2018 - 03.2020

No Degree - Comprehensive Leadership Program

ACCPA

Bachelor of Nursing (Advanced Studies) - Nursing

The University of Sydney

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Wendy Xia