Summary
Overview
Work History
Education
Skills
Language
Accomplishments
Timeline
Generic
Weng Lam Lai

Weng Lam Lai

Melbourne,VIC

Summary

Friendly and reliable team player with solid experience in customer service. Skilled in communication, problem-solving, and conflict resolution, with a focus on creating positive customer experiences. Also experienced in content creation, bringing creativity and digital know-how to enhance customer engagement and brand presence. Adaptable and committed to supporting team success in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Live operator production team

HEBE BEAUTY
Damansara , Malaysia
01.2023 - 03.2023
  • Company Overview: (internship)
  • Support Live Host during the Live Streaming.
  • Prepare and ensure everything is ready prior to Live.
  • Support and execute all aspects of livestream production according to plan, including props preparation, set design and technical integration.
  • Coordinates with Operations team and Live Host for livestream campaign requirements.
  • Maintain and improve production process or workflow.
  • Performs other duties as may be assigned by the Company.
  • (internship)

Barista/ Service Crew

GIGI COFFEE
SS15, Selangor, Malaysia
06.2022 - 12.2022
  • Interact with customer. For like respond to customer complaints and questions, resolving issues.
  • Keep work areas, food preparations areas and customer areas clean and organized.
  • Maintain stocks of work and customer needed supplies and notify management when inventory levels begin to run low.
  • Barista skill manner attitude to build relationship with customer.

Sales Assistant

Iora Mid Valley Megamall
Kuala Lumpur, Malaysia
01.2021 - 12.2021
  • Calculate stock and arrange stock in an orderly and thorough manner.
  • Help customer make purchase.
  • Ensure and promote good customer service by maintaining good product knowledge.
  • Report all issues to HQ.
  • Ensure all products are categorized correctly and display accordingly.

Education

Bachelor's - Media and Communication

Swinburne University of Technology
Melbourne, VIC
04-2026

Diploma - Mass Communication

Inti International College Subang
Malaysia
12.2024

Skills

  • Davinci and Microsoft Office
  • Machine operation
  • Production work
  • Content creation
  • Social media strategy
  • Teamwork and communication
  • Reliability
  • Problem-solving
  • Customer service

Language

English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Professional
Malay
Professional

Accomplishments

  • Awarded Top 3 in Photobook Malaysia’s employee project for ‘Best Video.
  • Employee of the Month (Iora Mid Valley Megamall)

Timeline

Live operator production team

HEBE BEAUTY
01.2023 - 03.2023

Barista/ Service Crew

GIGI COFFEE
06.2022 - 12.2022

Sales Assistant

Iora Mid Valley Megamall
01.2021 - 12.2021

Bachelor's - Media and Communication

Swinburne University of Technology

Diploma - Mass Communication

Inti International College Subang

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Weng Lam Lai