Weng Nam Loong
Summary
Dynamic leader with a proven track record at Ultimate Roomscape, enhancing customer satisfaction by overhauling service protocols. Skilled in team leadership and strategic planning, I boosted productivity and engagement. Fluent in Mandarin, Cantonese, and Bahasa, I excel in multicultural environments. Achieved top performer status by consistently exceeding sales goals as a sales representative and sales manager at Carpet Call.
Overview
15
15
years of professional experience
Work History
Manager
Ultimate Roomscape
12.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Carpet Call
11.2012 - 10.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with training and mentoring new staff members.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Sales Representative
Carpet Call
09.2012 - 11.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Manager
Loong Gem & Jewellery
07.2010 - 06.2012
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Finalized sales contracts with high-value customers.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Casino Croupier
Crown Casino Perth
07.2009 - 07.2010
- Facilitated a welcoming environment for novice players, providing clear explanations of game rules and betting procedures.
- Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
- Supported fellow croupiers in handling large groups or complex situations, resulting in seamless gameplay transitions.
- Contributed to the casino''s reputation for exceptional service by consistently receiving positive feedback from guests and management.
- Improved teamwork and communication among fellow croupiers through active participation in team meetings and activities.
- Demonstrated flexibility by adapting to changes in scheduling or game assignments as required by casino operations.
- Ensured accurate record keeping by meticulously tracking all buy-ins, wins, losses, and other relevant transactions.
- Addressed guest concerns promptly, resolving issues efficiently while maintaining a courteous demeanour throughout interactions.
Education
Diploma - Accounting
Curtin College
Bentley, WA12-2008
Year 12 - High School
Rossmoyne Senior High School
Rossmoyne, WA12-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Proficient in all Microsoft office programs
- Staff training and development
- Multilingual Chinese (Mandarin & Cantonese) & Bahasa
- Shift scheduling
- Sales techniques
- Task delegation
- Documentation and reporting
- Strategic planning
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Malay
Professional Working
Interests
- Youth mentor at Nations Church, providing guidance and support to empower the next generation
- I participate in social badminton weekly for physical activity, camaraderie, and personal growth
- Enjoy participating in golf for overall physical and mental well-being
Timeline
Manager
Ultimate Roomscape
12.2014 - Current
Store Manager
Carpet Call
11.2012 - 10.2014
Sales Representative
Carpet Call
09.2012 - 11.2012
Sales Manager
Loong Gem & Jewellery
07.2010 - 06.2012
Casino Croupier
Crown Casino Perth
07.2009 - 07.2010
Diploma - Accounting
Curtin College
Year 12 - High School
Rossmoyne Senior High School
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