Wen Hsin Chang
Camberwell,VIC
Summary
Proven leader in the hospitality sector, adept at boosting revenue and enhancing customer satisfaction through innovative strategies and exceptional service at Moby3143. Skilled in bar management and staff training, I excel in creating memorable guest experiences and efficient operational workflows. Demonstrates strong organizational ability and team leadership, significantly improving team performance and service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Manager
Moby3143
01.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Reduced waste and increased profits by closely monitoring inventory levels, ordering supplies, and managing stock rotation.
Head Barista
Mr.hendricks
02.2023 - 12.2023
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
Main Barista
Betwixt
03.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista
Corner Co.1903
10.2020 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Harvest Blend
08.2021 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Barista
Blended Beard
04.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Bachelor - Hospitality Management
ISU University
Taiwan 06.2017
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Bar Management
- Organizational ability
- Guest Interaction
- Issue Resolution
- Cost Control
Certification
- Licensed RSA
- First Aid trainntraining
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Bar Manager
Moby3143
01.2024 - Current
Head Barista
Mr.hendricks
02.2023 - 12.2023
Main Barista
Betwixt
03.2022 - 03.2023
Barista
Harvest Blend
08.2021 - 03.2022
Barista
Corner Co.1903
10.2020 - 08.2021
Barista
Blended Beard
04.2019 - 03.2020
Bachelor - Hospitality Management
ISU University
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