Worked in bank VIP customer Service specialist within 3 years of experience in delivering exceptional support and fostering positive customer relationships.
Skilled in active listening and clear communication to address customer concerns and provide appropriate solutions. Collaborative team player, working closely with colleagues and cross-functional teams to achieve customer service goals. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
· Career(2018-2019.10)- Filled warehouse helper job description, including picking, packing, shipping, inventory management, and cleaning equipment.
· Assistant for designer(2019-2021)- Assisted in designing and execution of various packing bags.
· Assistant for designing food packing range.
Casher(2004-2006)
— Quickly and accurately count drawers at the start and end of each shift.
Bank accounting(2006-2008)
— To manage and balance accounts, reconcile discrepancies, and provide support to banking customers.
Bank service for vip customer (2008-2011)
— Collect customer feedback and connect them with the relevant department ,branch or advisor to help them meet their financial needs and goals.
— Provided accurate and appropriate information in response to customer inquiries.
Financial Planner (2012-2013)
—Provided an appropriate financial plan to clients or company by assessing their overall status and understanding their need.
—Build relationships through networking and marketing.
Assistant Bank Manager(2014-2015)
—Coach staff members on the importance of operational responsibilities and risk activities impacting branch operations.
—Assistant to review and approve requests, including approval to cash large checks, authorize bank checks or general ledger tickets, various account approvals.