Wenjing Qian

Gained hands-on experience in providing care and support to elderly residents.

Assisted with daily activities, including personal care, mobility, and social engagement.

Worked alongside experienced staff to learn and apply person-centred approaches.

Developed strong communication and problem-solving skills while interacting with residents, families, and the care team.

Welcomed customers and handled inquiries in a professional and friendly manner.

Scheduled appointments and managed daily bookings, improving time management and organizational skills.

Communicated clearly with customers and team members to ensure smooth operations.

Prepared invoices and maintained accurate records, showing attention to detail.

Built trust with clients through excellent customer service, helping to resolve concerns efficiently.

Improved English language skills and gained experience in the Australian workplace culture.

Worked in accounting, office support, and customer service roles, learning how to adapt to new tasks quickly.

Organized schedules and handled office work, building strong time management skills.

Helped teams and clients solve problems by communicating clearly and working together.

Developed good people skills by working with different groups of people, which helps me care for others.