Wenny Taiwin
Arncliffe,Australia
Summary
Australian national with diverse work experience in Australia and overseas. Academic background in Information Technology / Information Systems. Proficient in Customer Service, Administration, IT Support, and Education in Japan. Currently restarting career in Australia.
Overview
13
13
years of professional experience
Work History
Elementary School Homeroom Teacher
LCA International Elementary School
Sagamihara, Japan
04.2020 - 03.2024
- Undertake homeroom responsibilities such as ensuring students' safety and wellbeing, preparing report cards and communicating with parents and guardians as well as curriculum development, teach various subjects such as English, math, P.E, art, life skills, social studies and morals to various grades and other administrative duties.
Preschool /Afterschool Teacher
Gymboree Play & Music / Wisdom Academy
Nagoya, Japan
07.2019 - 03.2020
- Lead Preschool (2-3 y.o) and Afterschool (6-9 y.o) classes and undertake all homeroom and childcare responsibilities as well as administrative work such as newsletters and emails.
Preschool / Afterschool / English Conversation Teacher
Takeda English School
Kofu City, Japan
04.2019 - 07.2019
- Lead Preschool, Afterschool (students aged 6 - 13) and Advanced Conversation (students aged 15 - 17) classes, undertake childcare responsibilities as well as administrative duties such as report writing and filing.
Primary School Teacher
Seiko Gakuen
Tokushima City, Japan
04.2018 - 03.2019
- Lead Primary 2 class in all lessons conducted in English, undertake homeroom duties such as students' safety and wellbeing, preparing report cards and communicating with parents and guardians as well as curriculum development and administrative duties such as preparing newsletters.
Assistant English Teacher
RCS Corporation
Hidaka City, Japan
04.2017 - 03.2018
- Team-teach English classes with English teachers / homeroom teachers
- Grades taught: elementary school 1st - 6th and junior high 1st to 3rd, assist with homework and tests checking and grading as well as taking on the role of a tutor, ambassador and referral point for students.
Administration Lead
PT Indo Agroforestry
South Jakarta, Indonesia
08.2016 - 11.2016
- Undertake sales duties via phone and emails, executive assistant / administrative duties such as travel arrangement and catalog writing as well as other duties such as website update and take part in workshops, seminars and exhibitions.
QA Officer / Office 2ic
PT Nalysa
South Jakarta, Indonesia
05.2016 - 08.2016
- Coordinate and supervise IT service jobs, monitor the incident management systems, communicate, build rapport and good working relationship with clients and administrative duties such as travel arrangements and manual / SOP creation.
IT Service Desk Analyst
Specsavers Pty Ltd
Port Melbourne VIC, Australia
07.2014 - 11.2014
- Undertake and take ownership of IT incident troubleshooting through to resolution, diagnosing and resolving a wide range of IT issues including applications, hardware and general technical support, escalating issue when necessary and work as a team member to ensure SLAs are met.
IT Administration Officer
The MAC Services Group (Now CIVEO)
Sydney NSW, Australia
01.2013 - 03.2014
- Act as the first point of contact for the IT Department to assist with first-level Desktop and IT Support, serving office and offsite staffs in Australia and Asia via phone, Web portal and email, coordinating jobs with IT Support Officers, Network Engineers, Applications Specialists and third-party helpdesks and technicians, as well as administrative duties such as filing, documentation, proof-reading, IT assets procurement, orders follow-up, shipment and management, invoice GL-coding and reconciliation, travel and events arrangements, occasional reception relief and ad-hoc duties as required.
ATM Monitoring Officer
Integrated Technology Services (ITS)
Frenchs Forest NSW, Australia
02.2012 - 10.2012
- Contact point for bank branches, ATM Custodians, technicians, contractors and other external stakeholders for initial diagnosis, troubleshooting and follow-ups of ATM issues, liaising with internal and external departments and stakeholders to coordinate repair / maintenance jobs and projects such as ATM commissioning and relocation.
CMC (Call Centre) Operator
Integrated Technology Services (ITS)
Frenchs Forest NSW, Australia
06.2011 - 02.2012
- Contact point for clients, technicians and contractors to log, update and follow up ATM maintenance and repair jobs, escalating issues to / coordinate jobs with Service Allocators, the ATM Monitoring team and other departments as necessary.
Education
Bachelor of Information Systems -
Australian Catholic University, North Sydney campus
11.2006
Diploma of IT (Web Design and Development) -
Sydney Institute of Technology, Ultimo campus
07.2004
Skills
- Microsoft Office Suite
- Remote Support
- Helpdesk operations
- Technical Support
- Customer Service
- Travel Arrangements
- Administrative Support
Languages
- English, Native Level
- Indonesian, Native Level
- Japanese, Basic Conversation Level
Timeline
Elementary School Homeroom Teacher
LCA International Elementary School
04.2020 - 03.2024
Preschool /Afterschool Teacher
Gymboree Play & Music / Wisdom Academy
07.2019 - 03.2020
Preschool / Afterschool / English Conversation Teacher
Takeda English School
04.2019 - 07.2019
Primary School Teacher
Seiko Gakuen
04.2018 - 03.2019
Assistant English Teacher
RCS Corporation
04.2017 - 03.2018
Administration Lead
PT Indo Agroforestry
08.2016 - 11.2016
QA Officer / Office 2ic
PT Nalysa
05.2016 - 08.2016
IT Service Desk Analyst
Specsavers Pty Ltd
07.2014 - 11.2014
IT Administration Officer
The MAC Services Group (Now CIVEO)
01.2013 - 03.2014
ATM Monitoring Officer
Integrated Technology Services (ITS)
02.2012 - 10.2012
CMC (Call Centre) Operator
Integrated Technology Services (ITS)
06.2011 - 02.2012
Bachelor of Information Systems -
Australian Catholic University, North Sydney campus
Diploma of IT (Web Design and Development) -
Sydney Institute of Technology, Ultimo campus
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