Wenqian Gu （Vicky）

• Customer Service

• Register and EFTPOS operations

• Assorting and organizing donations, pricing, hanging and rotating stock

• Ironing clothes, maintaining a clean and safe store

• Merchandising, shop presentation

• Follow directions provided by the Retail Team Leader

Customer Service

• Register and EFTPOS operations

• Pricing, hanging and rotating stock

• Maintaining a clean and safe store

• Merchandising, shop presentation

• Follow all reasonable directions provided by the Retail Team Leader

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone and email.
• Restocked cleaning supplies and placed purchase orders to maintain adequate stock levels.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Payroll assistant and maintain AP and AR

• Prepared comprehensive lesson plans and conducted assessments to track student progress.
• Ensured professional ethics and conduct in all teaching activities.
• Received positive feedback from students, parents, and achieved excellent results in Chinese proficiency tests.
• Top ten Gold Medal Teacher Award in the 2022 Global Chinese Language Teacher Teaching Competition.

• Managed cashier duties while also preparing toasty orders.
• Provided excellent customer service and addressed inquiries.
• Making part of menu meals

• Managed daily operations to ensure smooth functioning of the bubble tea shop, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Achieve sales growth and meet regular KPI targets for monthly goals
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
• Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.