WENTING LI
Melbourne,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
SOWHAT
07.2022 - 01.2023
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Running WeChat online merchandise for customers, including posting new arrivals and managing payments according to company policies
- organize stock transfers between shop and warehouse and keep track of all stock movements
- MVP seller in November 2022 for achieving 20k RMB sales
Retails Sales Associate
PIECES
03.2020 - 11.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Master of Arts - Education
Melbourne University
Melbourne 06.2024
Bachelor of Science - Psychology
University of New South Wales
Sydney 06.2021
High School Diploma -
International Department of SHUDE High School
China 12.2017
Skills
- Transaction Processing
- Providing Feedback
- Cash Register Operation
- Stockroom Upkeep
- Independent Judgement
- Team Cooperation
Languages
Chinese (Mandarin)
Native or Bilingual
Korean
Limited Working
Timeline
Retail Sales Associate
SOWHAT
07.2022 - 01.2023
Retails Sales Associate
PIECES
03.2020 - 11.2020
Master of Arts - Education
Melbourne University
Bachelor of Science - Psychology
University of New South Wales
High School Diploma -
International Department of SHUDE High School
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