Wenxiang Sun
Point Cook,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Store Manager
JAC Express Pty Ltd
04.2018 - 02.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Manager
Sushi & Coffee
12.2014 - 05.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Barista
Sushi & Coffee
01.2014 - 11.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Kitchen Hand
Hull Road Fish & Chips
12.2011 - 11.2014
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
Loan Specialist
Minsheng Bank
06.2010 - 10.2010
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Developed strong relationships with customers through high levels of customer service.
Education
MBA - International Finance
Deakin University
Melbourne, VIC06.2014
MBA - Professional Accounting
Deakin University
Melbourne, VIC06.2014
BBA - Marketing
University of Tasmania
Hobart, TAS06.2011
BBA - Business Management
Shanghai Ocean University
Shanghai06.2011
Skills
- Driver
- Office Computer operation skills
- Customer Service
- Business Administration
- Accurate Cash Handling
- Time Management
Timeline
Store Manager
JAC Express Pty Ltd
04.2018 - 02.2020
Manager
Sushi & Coffee
12.2014 - 05.2016
Barista
Sushi & Coffee
01.2014 - 11.2014
Kitchen Hand
Hull Road Fish & Chips
12.2011 - 11.2014
Loan Specialist
Minsheng Bank
06.2010 - 10.2010
MBA - International Finance
Deakin University
MBA - Professional Accounting
Deakin University
BBA - Marketing
University of Tasmania
BBA - Business Management
Shanghai Ocean University
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