Wenyan (Avril) Du
Doncaster
Summary
Experienced in client relationship management and effective communication. Skilled in understanding and addressing client needs, and providing tailored solutions that drive impactful results. Seeking to leverage transferable skills in a new field to make a significant difference.
Overview
8
8
years of professional experience
Work History
CLIENT ADVISOR
LOEWE
03.2022 - Current
- Provide prompt, efficient and polite customer service
- Maintain a clean, customer friendly environment in store
- Ensuring till operations, cash handling procedures and transaction are carried out accurately
- Responsible for opening and closing store
- Responsible for supply orders and trace inventory movements
- Build long-term customer relationships
- Manage KPIs
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Worked as a team member to provide the highest level of service to customers
- Responsible for new staff training
Sales Assistant
Max Mara
12.2021 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Assistant
Miniso
05.2021 - 11.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Waitress & Cashier
Gong De Lin
01.2017 - 05.2021
Education
Certificate IV - Real Estate
Connect Skills Institute
Sydney, NSW07-2024
Diploma - Hospitality
Academia International
Melbourne, VIC03-2016
High School Diploma -
Balwyn High School
Melbourne12-2013
Skills
- Client interaction
- Goal oriented
- Strong multitasking
- Work ethic and integrity
- Relationship building
- Time management skills
- Cross-selling techniques
- Patience and empathy
- Opening and closing procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team
- Achieved KPIs
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
CLIENT ADVISOR
LOEWE
03.2022 - Current
Sales Assistant
Max Mara
12.2021 - 02.2022
Sales Assistant
Miniso
05.2021 - 11.2021
Waitress & Cashier
Gong De Lin
01.2017 - 05.2021
Certificate IV - Real Estate
Connect Skills Institute
Diploma - Hospitality
Academia International
High School Diploma -
Balwyn High School
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