Wenyu Li
Adelaide,SA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Room Attendant
Hotel Indigo Adelaide
Adelaide, SA
03.2021 - 07.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Worked on cleaning team to service hotels, offices and other commercial buildings
- Restocked room supplies such as facial tissues for personal touch with every job
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Food and Beverage Server
Chao Chow Adelaide
Adelaide, SA
05.2020 - 05.2021
- Cleaned and set up tables to promptly seat guests and reduce wait times
- Explained menu, food and beverage preparation and ingredients to safeguard against allergies
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
TroupersColony Murder Mystery & Board Game Club
Adelaide, SA
05.2020 - 12.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Received and routed business correspondence to correct departments and staff members
- Oversaw inventory materials monitoring, requisitions and supply re-stocking
- Confirmed appointments, communicated with clients and updated client records.
Food and Beverage Attendant
Xiao Long Kan Chinese Hotel Adelaide
Adelaide, SA
04.2019 - 12.2019
- Integrated service and team management strategies to boost business profits
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
Sales Associate
DUOYI Clothing Store
ShenZhen, Guangdong Province
12.2018 - 02.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Retail Assistants
ZEGL Accessory Store
ShengZhen, Guangzhou Province
06.2018 - 09.2018
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
Retail Assistants
Hotwind
ShengZhen, Guangdong Province
12.2017 - 02.2018
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Monitored company inventory to keep stock levels and databases updated.
Education
Bachelor of Science - Health And Medical Science
University of Adelaide
03.2019 - Current
Skills
Professional demeanorundefined
Timeline
Room Attendant
Hotel Indigo Adelaide
03.2021 - 07.2021
Food and Beverage Server
Chao Chow Adelaide
05.2020 - 05.2021
Receptionist
TroupersColony Murder Mystery & Board Game Club
05.2020 - 12.2020
Food and Beverage Attendant
Xiao Long Kan Chinese Hotel Adelaide
04.2019 - 12.2019
Bachelor of Science - Health And Medical Science
University of Adelaide
03.2019 - Current
Sales Associate
DUOYI Clothing Store
12.2018 - 02.2019
Retail Assistants
ZEGL Accessory Store
06.2018 - 09.2018
Retail Assistants
Hotwind
12.2017 - 02.2018
Similar Profiles
Narisa C. AzogueNarisa C. Azogue
Commis Chef at Hotel Indigo Adelaide MarketsCommis Chef at Hotel Indigo Adelaide Markets
Curtis E JenkinsCurtis E Jenkins
Chief /Director of Engineering at Hampton Inn, Hotel Indigo, Cat Bird Hotel, SageChief /Director of Engineering at Hampton Inn, Hotel Indigo, Cat Bird Hotel, Sage
Letticia ManoovalooLetticia Manoovaloo
Front Office Receptionist at Indigo Hotel Group -The Address Boutique HotelFront Office Receptionist at Indigo Hotel Group -The Address Boutique Hotel