Summary
Work History
Education
Skills
Languages
Timeline
Generic

Wenyu Zhao

Melbourne,VIC

Summary

Motivated and adaptable individual with hands-on experience in customer service and day care class. Skilled at providing excellent customer interactions, supporting team collaboration, and ensuring high-quality service in fast-paced environments. Proven ability to communicate effectively with diverse groups, including children and adults, and maintain a calm and organized workspace. Experienced in food service, day-to-day tutorial activities, and supporting educational and developmental programs. Strong work ethic, problem-solving abilities, and a passion for delivering a positive experience to customers and clients alike. Also, IELTS Overall Score of 6.5.


Work History

After-school Tutor

Day Care Class
02.2024 - 03.2024
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.
  • Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
  • Collaborated with parents to develop appropriate tutoring lessons.
  • Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.

Service Staff

Meet Fresh
03.2024 - 04.2024
  • Provided excellent customer service by greeting customers, answering questions, and assisting with menu selection.
  • Prepared food and beverages in line with company standards, ensuring freshness and quality.
  • Maintained cleanliness and organization of workstations, dining area, and kitchen.
  • Handled customer complaints and feedback professionally, ensuring customer satisfaction.
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.

Education

Bachelor of Commerce - Commerce

University of Melbourne
Parkville, VIC
06-2027

High School Diploma -

Balwyn High School
Melbourne, VIC
11-2023

Skills

  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking

Languages

Chinese (Mandarin)
Native or Bilingual
English
Limited Working

Timeline

Service Staff

Meet Fresh
03.2024 - 04.2024

After-school Tutor

Day Care Class
02.2024 - 03.2024

Bachelor of Commerce - Commerce

University of Melbourne

High School Diploma -

Balwyn High School
Wenyu Zhao