Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Software
Work Preference
Timeline
AdministrativeAssistant
Wenze (Ryan) Song

Wenze (Ryan) Song

Waterloo,NSW

Summary

Worked at the 5 star W Hotel in Sydney and excelled in a position that required excellent housekeeping knowledge and teamwork. Demonstrated the ability to minimise guest complaints through meticulous and hilarious work on cleaning and stock control. Wrote a report for Revolve recycling at university to improve its target market and marketing strategy and achieved a score of 73. Through working experience in a butcher's shop and supermarket, learnt to interact positively with customers and manage supplies effectively, contributing to achieving operational excellence and delivering excellent service.

Overview

4
4
years of professional experience

Work History

Room Attendant

W Hotel
10.2024 - 12.2024
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Changed bed linens and collected soiled linens for cleaning.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.

Cashier

Yunfei Supermarket
11.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Production Line Worker

Paper Mill
03.2022 - 09.2022
  • Made sure that products were produced on time and are of good quality.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed instructions to make products in line with customer specifications.
  • Collaborated with other production workers to achieve smooth running of production line.

Front Desk Receptionist

Xinyu Meat Store
04.2021 - 12.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

BBA - International Business

University of New South Wales
Sydney, NSW
05-2025

Skills

  • Teamwork
  • Inventory and supply
  • Housekeeping knowledge
  • Customer service
  • Product packaging
  • Time management

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Japanese
Elementary
Korean
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft word

Microsoft Powerpoint

Excel

Outlook

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Flexible work hours

Timeline

Room Attendant

W Hotel
10.2024 - 12.2024

Cashier

Yunfei Supermarket
11.2023 - 02.2024

Production Line Worker

Paper Mill
03.2022 - 09.2022

Front Desk Receptionist

Xinyu Meat Store
04.2021 - 12.2021

BBA - International Business

University of New South Wales
Wenze (Ryan) Song