Wern Fui Chong
Perth
Summary
Dynamic optical professional with extensive experience at Sigo Eyecare Willetton, excelling in customer relations and retail sales. Proven ability to interpret optical prescriptions and enhance client satisfaction through personalized eyewear recommendations. Skilled in frame repair and adjustments, consistently achieving sales targets while fostering strong customer loyalty. Many years of experiences in Optical Industry.
Availability: Looking for casual shift on Tuesday, Wednesday or Thursday 9:00 to 15:00.
Permanent Resident
Overview
15
15
years of professional experience
Work History
Bobarista
Utopia Cannington
03.2025 - Current
- Passionate about learning and committed to continual improvement.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as bubble tea, cappuccinos, lattes and mochas.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
Senior Optical Dispenser
Sigo Eyecare Willetton
03.2023 - 03.2025
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
- Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
- Familiarity with OPTOMATE touch & HICAPS
Senior Optical Dispenser
Zeiss Vision Centre Booragoon
09.2024 - 01.2025
- Covered shift at work once a week when Store Manager was on day off
- Promotes Zeiss feature lenses
- Performed accurate measurements of customers'' facial features using Zeiss Visufit 1000 Platform to ensure optimal frame selection and fitment.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- HICAPS
Optical Dispenser and Keyholder
Oscar Wylee Optometrist
12.2022 - 03.2023
- Suggested optional items such as lens coatings and lightweight lenses to improve patient's experience with eyeglasses.
- Filed claims health fund companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglasses frames appropriate for prescription and style preferences.
- Adjusted frames to fit patient's face by bending and shaping with hands, tools and heat.
- Conducted initial patient pre-tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Using Webpos & Magento
- Using EFTPOS/ HICAPS machine
- Doing daily opening and end-of-day closing
Administrator & Front Counter
Utopia Rockingham
05.2022 - 12.2022
- Create and maintain fortnightly rosters for staffs, that meets service delivery within facility
- Undertake essential administrative functions such as rostering, payroll preparation, billing, banking and communicating with all staffs.
- Perform general administrative duties as directed by Manager
- Managing Merchandise
- Basic administrative skills such as managing emails, enquiries and bookings
- Assisting taking order at front counter (include online order eg: Doordash/ Menulog/ Uber Eats)
- Using POS system
Optometrist
SR Fu Kyong Optometry
01.2018 - 01.2021
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Referred patients with indications of pathological condition to ophthalmologist for additional examination.
- Examined, diagnosed and managed diseases and disorders of eyes and associated structures.
- Examined, diagnosed and managed diseases and disorders of eyes and associated structures.
- Leveraged full field of optometric instruments and equipment to determine patient visual acuity, amplitude of accommodation and refractive state.
- Owned and operated private optometry practice and partnered with administrative staff to plan schedules and promotes remote services as well to rural region.
- Conducted fundus examination through biomicroscopy by viewing with fixed lens and camera.
Optical Assistant
Good View Optical House
01.2010 - 12.2017
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before examination and create eye appointments more efficiently and productively.
- Guides clients by identifying their needs to achieve customers' satisfaction
- Helped patients with selecting and ordering glasses or contact lenses according to individual needs
- Worked well with customers, staffs and manufacturer representative to carry out successful office related work
Education
Bachelor of Science - Optometry
National Institute of Ophthalmic Sciences (NIOS)
Selangor, Malaysia06-2016
Skills
- Interpret Optical Prescription
- Customer Relations
- Retail Sales
- Store Merchandising
- Preliminary Testing
- Frame Repair & Adjustments
- Lab Edging (> 10 years)
- Eye Screening Examination
- Critical Thinking & Troubleshoot Dispensing Related
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Malay
Full Professional
Timeline
Bobarista
Utopia Cannington
03.2025 - Current
Senior Optical Dispenser
Zeiss Vision Centre Booragoon
09.2024 - 01.2025
Senior Optical Dispenser
Sigo Eyecare Willetton
03.2023 - 03.2025
Optical Dispenser and Keyholder
Oscar Wylee Optometrist
12.2022 - 03.2023
Administrator & Front Counter
Utopia Rockingham
05.2022 - 12.2022
Optometrist
SR Fu Kyong Optometry
01.2018 - 01.2021
Optical Assistant
Good View Optical House
01.2010 - 12.2017
Bachelor of Science - Optometry
National Institute of Ophthalmic Sciences (NIOS)
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