WES DANSON

• Built and maintained strong client relationships to drive business growth.
• Strengthened client relationships through regular communication and effective problem solving .
• Created sales forecasts to target daily, monthly and yearly objectives.
• Delivered exceptional customer service by resolving client concerns quickly and efficiently.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
• Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
• Developed and delivered presentations to key customers to position products and services.

Branch Manager at Saputo Dairy Australia. (Formally M.G)

• Supported Chief Operating Officer with daily operational functions.
• Serving our Loyal customer base with all there farming requirements.
• Verified data integrity and accuracy.
• Implemented marketing strategies which resulted in 12% growth of customer base.
• Performed initial client assessment and analysis to begin research process.
• Onboarded new employees, including training, mentoring and new hire documentation.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Operations and Service Manager for Capital Projects at National Herd Development.

My role was to oversee all staff in our sales and service department, seven full time staff.

Lead a sales team who are a service and customer focus team who always put the customers needs first.

• Built relationships with customers and the community to establish long-term business growth.
• Developed quarterly and annual sales department budgets.
• Developed a comprehensive training program for new sales associates.
• Trained all incoming sales team members.
• Promptly resolved all customer requests, questions and complaints.
• Built relationships with customers and the community to establish long-term business growth.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

In Charge of the Dairy farm operation, as the owners lived off farm, milking 600-700 cows all year round on a sixty unit rotary Dairy.

Day to Day operation of all farm duties that was required , Herd reproduction Management, Pasture and all Nutrition Management for all stock.

All staff Management from Milking Rosters and all Staff recruitment.

Staff Training and all introductions were carried out with every person working on the farm. OHS training to all staff.

• Developed a comprehensive training program for new workers.
• Planned and directed staff training and performance evaluations.
• Managed dairy farm personnel for effective task delegation, scheduling, and overall productivity.
• Maintained high standards of cleanliness, complying with industry regulations to ensure quality product output.

I completed my apprentice as a Boilermaker/Welder at Dunstan Farmers in Kerang.

All welding types  using Arc, Mig, and Tig, building Field bins for the Grain Industry.

My main role was welding the side panels and wheel Assembly on the field bins,

also welded and Manufactured the main Auger on the outlet side of the bins.

General fabrication and welding Repairs, was also a big part of the Business.