Wes Davidson
Lake Wendouree,VIC
Summary
Collaborative leader with dedication to partnering with team members to promote and engaged, enduring and empowering work culture.
Committed to excellence.
Actively involved in the training and development of team members, encouraging and teaching as much as possible.
Committed to Reliable business professional with experience in project management, process improvement and financial analysis.
Adept at analyzing data to identify trends and developing strategies to improve efficiency.
A firm believer in goal setting, and the definition of success being the continual achievement of predetermined worthwhile goals in all aspects of live.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Managing Director and Officer in Effective Control
Wes Davidson Real Estate
07.1993 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiate new annual contracts and service agreements with vendors to achieve prime pricing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboard new employees with training and new hire documentation.
- Optimize resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Establish team priorities, maintained schedules and monitor performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented innovative marketing campaigns that boost brand awareness and generate significant leads.
- Set realistic, attainable and measurable targets for employees to drive company success and strengthen motivation.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation or redundancy
- Conducted competitive analysis to identify market trends and capitalise on emerging opportunities for growth.
- Maximize performance by monitoring team activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Plan and budget accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentor junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Education
Graduate Certificate of Property - Property
Deakin University
Geelong, VIC06.2019
Advanced Diploma of Management - Management
Federation University Australia
Ballarat, VIC01.2016
Skills
- Budget Management
- Program Optimization
- Sales Leadership
- Scheduling
- Training and Staff Development
- Relationship Building
- Cybersecurity Management
- Customer Relations
Certification
Licensed Estate Agent (CEA) REIV
Timeline
Managing Director and Officer in Effective Control
Wes Davidson Real Estate
07.1993 - Current
Graduate Certificate of Property - Property
Deakin University
Advanced Diploma of Management - Management
Federation University Australia
Licensed Estate Agent (CEA) REIV
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