Wesam QARAEEN
Sydney,Australia
Summary
Strategic senior development manager with over 20 years of experience delivering complex infrastructure programs across government and enterprise sectors. Clients include the Australian Bureau of Statistics, Optus & Accenture, Transport for NSW, Energy Australia, and Royal Jordanian Airlines. Recognised for contributions to strategic infrastructure planning and promoted to lead 8 new initiatives within the first year. Spearheaded infrastructure programs with budgets up to $34 million, leveraging AWS, Azure, and GCP cloud platforms. Modernised critical energy infrastructure by migrating 14+ legacy systems, decreasing system downtime to 99.9% uptime.
Overview
20
20
years of professional experience
12
12
Certifications & Awards
Work History
Senior Manager, Transformation & Infrastructure Development
Australian Bureau of Statistics
05.2024 - Current
- Led strategic infrastructure planning, aligning capital programs with long-term objectives and integrating sustainability practices within a $34 million budget, leveraging AWS, Azure, and GCP cloud platforms.
- Collaborated with C-suite executives to ensure integrated project delivery, facilitating operational readiness with 23 stakeholders engaged.
- Recognised for contributions to strategic infrastructure planning; promoted to lead 8 new initiatives within the first year.
- Promoted continuous improvement through Lean and Agile methodologies, implementing process enhancements using Jira that resulted in a 29% efficiency improvement.
- Spearheaded innovation initiatives, fostering a culture of experimentation and driving digital transformation with 16 new initiatives launched, utilising Terraform and Ansible for infrastructure automation.
Program Director, Capital Transformation & Development
Optus & Accenture (Federal Gov. - DoH & Aged Care)
03.2021 - 04.2024
- Planned enterprise-scale development programs with a $18 million budget, supporting infrastructure and system transformation for the Department of Health and Aged Care.
- Refined governance and risk management frameworks, aligning project outcomes with financial and regulatory requirements, achieving a 33% reduction in risk exposure while adhering to Australian Standards and ISO standards.
- Orchestrated the deployment of AI-driven predictive maintenance across critical infrastructure, decreasing system downtime by 46% and bolstering overall operational reliability for the Department of Health.
- Delivered integrated planning and cross-functional collaboration across engineering, digital, and sustainability domains, resulting in a 26% improvement in project delivery timelines.
- Introduced smart technologies and AI-enabled analytics to enhance performance and operational resilience, leading to a 39% reduction in operational costs. Guided the modernisation of legacy systems by migrating to cloud-based infrastructure, resulting in a 55% increase in system uptime. Orchestrated stakeholder engagement and communication, facilitating alignment between technical teams and government stakeholders, engaging over 30 stakeholders.
- Optimised program performance through data analysis, identifying areas for improvement, and tracking KPIs, achieving 25% improvement in KPI targets.
Manager, Infrastructure Analytics & Development Planning
Transport for NSW
08.2017 - 01.2021
- Led infrastructure development and analytics programs under the NSW Transport Master Plan, improving project selection, resulting in 23% projected increase in ROI.
- Designed forecasting systems for capital and asset planning across multi-modal transport networks, reducing budget overruns by 16% through Power BI-driven predictive analytics.
- Ensured delivery readiness, compliance, and sustainability integration into major infrastructure projects, improving project delivery timelines by 30%.
- Implemented performance improvements through smart infrastructure design and digital transformation initiatives, enhancing operational efficiency by 22%.
- Spearheaded the development of a new asset management framework integrating lifecycle costing for assets worth $1.2 billion, improving asset performance.
- Championed the adoption of digital twin technology, enabling real-time monitoring and reducing maintenance costs by 25%.
- Orchestrated stakeholder engagement for infrastructure projects, building consensus and achieving a 92% stakeholder satisfaction rating.
Infrastructure Integration & Delivery Lead
Energy Australia
03.2010 - 07.2017
- Modernised critical energy infrastructure by migrating 4+ legacy systems, decreasing system downtime to 99.9% uptime by implementing new monitoring solutions and improving system redundancy.
- Directed delivery of capital improvement projects, managing a $30 million budget and coordinating cross-functional teams to align projects with strategic objectives.
- Designed and deployed 4 new governance and lifecycle frameworks, accelerating operational performance and enhancing transparency, saving 30 hours per month in compliance reporting.
- Enhanced stakeholder engagement through communication strategies, building strong relationships, and ensuring alignment on project goals, achieving a 35% increase in stakeholder satisfaction scores.
- Fortified risk management by developing risk assessment processes and mitigation strategies, minimising the impact of disruptions, and achieving a 60% reduction in critical incidents.
Infrastructure Systems Development Manager
Royal Jordanian Airlines
05.2006 - 10.2010
- Modernised IT infrastructure, increasing system uptime by 54% through comprehensive system upgrades, enhanced security protocols, and improved network performance.
- Partnered with aviation regulators, maintaining a 100% compliance rate with IATA and national standards by implementing safety protocols and managing audits.
- Drove technical transformation programs, reducing operational costs by 24% by implementing new technologies, enhancing passenger experience, and improving operational reliability.
- Streamlined IT processes, saving 1200 hours per week by automating tasks, improving efficiency, and reducing manual errors in IT operations.
- Improved a new resource management framework to streamline IT projects, enhancing on-time delivery by allocating resources to the top 3 highest priority projects, as defined by stakeholders.
Education
MBA - Business Administration And Management
London Metropolitan University
UK08.2023
BSc - Software Engineering
Princess Sumaya University For Technology
Jordan07.1998
Skills
- Capital Planning
- Infrastructure Governance
- Asset Lifecycle Management
- Risk & Compliance
- Smart Technologies
- Sustainability Frameworks
- Program Delivery
- Stakeholder Engagement
- Operational Excellence
- Agile & Waterfall Delivery
- Business Case Development
- Financial Oversight
- Leadership & Change Enablement
- Continuous Improvement
- Cloud Computing (AWS, Azure, GCP)
- Data Governance
- Unix & Linux
- Python & Java
- Databases (Oracle, MySQL, PostgreSQL)
- CI/CD & DevSecOps
- Data Engineering & Architecture
- Data Analytics
Accomplishments
- Directed strategic infrastructure programs at the Australian Bureau of Statistics, aligning delivery frameworks with regulatory and operational transformation goals.
- Led federal capital transformation initiatives with Optus & Accenture (DoH & Aged Care), establishing investment governance and cross-agency collaboration frameworks.
- Revamped transport planning frameworks for Transport for NSW, cutting project completion times by 15% through better stakeholder engagement and optimised resource management.
- Managed multi-site infrastructure integration and CAPEX optimisation programs at Energy Australia, enhancing system efficiency and sustainability.
- Delivered aviation infrastructure and systems modernisation at Royal Jordanian Airlines, improving operational capacity and passenger experience.
Certification
- Project Management Professional (PMP) – License #1571920
- AWS Certified Solutions Architect – Associate – License #WVWNMVV1MF14175M
- Oracle Certified Professional
- IBM Certified Expert
- Microsoft Certified Professional
Languages
English: Fluent
Arabic: Fluent
Timeline
Senior Manager, Transformation & Infrastructure Development
Australian Bureau of Statistics
05.2024 - Current
Program Director, Capital Transformation & Development
Optus & Accenture (Federal Gov. - DoH & Aged Care)
03.2021 - 04.2024
Manager, Infrastructure Analytics & Development Planning
Transport for NSW
08.2017 - 01.2021
Infrastructure Integration & Delivery Lead
Energy Australia
03.2010 - 07.2017
Infrastructure Systems Development Manager
Royal Jordanian Airlines
05.2006 - 10.2010
MBA - Business Administration And Management
London Metropolitan University
BSc - Software Engineering
Princess Sumaya University For Technology