Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Weslee Pene

Taren Point,NSW

Summary

Enthusiastic Senior Customer Service Representative with more than 8 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Jumpflex Trampoline
04.2019 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Took cash and credit card payments via phone, in person, and through email.

Customer Service

Kmart Te Rapa
04.2016 - 05.2019
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service

Perfect Catch
01.2015 - 09.2015
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Maintained up-to-date knowledge of product and service changes
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Group Supervisor

Flipout Trampoline Arena
03.2015 - 09.2015
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Higher School Certificate -

Casula High School
Casula, NSW

Skills

  • Key Attribute and Skills
  • Team- player with good coordinating skills
  • Processes strong analytical and problem solving skills, with the ability to make well thought decisions
  • Excellent written and verbal communication skills
  • Honest, reliable and punctual
  • Effective at multi-tasking and able to take directions
  • Flexible, adaptable and keen to take initiatives
  • Educational Qualifications
  • Cert 2 and 3 In hospitality
  • Telephone Etiquette

Certification

2013/2014: Hospitality Certificate Cert 2 and cert 3 in Hospitality

Timeline

Senior Customer Service Representative

Jumpflex Trampoline
04.2019 - Current

Customer Service

Kmart Te Rapa
04.2016 - 05.2019

Group Supervisor

Flipout Trampoline Arena
03.2015 - 09.2015

Customer Service

Perfect Catch
01.2015 - 09.2015

Higher School Certificate -

Casula High School

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Weslee Pene