Wesley Brooks
Darwin,NT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Client Service Support Officer
Territory Housing
Palmerston, NT
05.2024 - Current
- Attend vacant properties to complete Ingoing Property Condition Reports and take photos.
- Identify damages or issues with the dwelling to report back to maintenance.
- Processing of reports and photos into Content Manager.
Administration Assistant
Territory Families, Housing & Communities
Greater Darwin Region, NT
02.2021 - 04.2024
- Provide front counter reception services, book and allocate vehicles, coordinate vehicle servicing, assist pension and concession customers, raise purchase orders and non-invoice payments, checking supplies and ordering stationary, look up client details, create client files, knowledge and understanding of procurement guidelines. Providing assistance across 3 government departments:
- FAMILES - Room bookings, Vehicle bookings, Case manager admin support.
- PENSION & CONCESSIONS - Applications, renewals, card activations, pin recovery, reimbursements.
- NT HOUSING - All applications, Rental Rebate renewals, Alterations, Bond Assistance, Agreement To Pays and completing Statutory Declarations.
Bar Manager
Pint Club
Mararra
01.2018 - 02.2021
- Opening and closing of premises, balancing tills, data entry, answer telephone calls and take bookings for the restaurant, daily reconciliation of TAB and Keno floats.
Administration Officer
Job Find
Palmerston
- Answer telephones and redirect calls, client transport, new registration application processing, postal pickup/delivery.
Education
High School Diploma -
Innisfail State High School
Innisfail, QLD11-1997
Skills
- Excellent Customer Service
- Alliance Building
- Training abilities
- Remote Office Availability
- Sales Transactions
- Credit card payment processing
- Reliability
- Office Administration
References
Referees Jessica Smith -Administration Coordinator Business Support Unit, Greater Darwin Region Territory Families, Housing & Communities Donna Williamson - Business Manager Business Support Unit, Greater Darwin Region Territory Families, Housing & Communities Darren Howard - Manager Pint Club 2009 - 2010 0437 964 377 08 8999 3620 0408 821136 08 8922 7000 0437 964 377
Timeline
Client Service Support Officer
Territory Housing
05.2024 - Current
Administration Assistant
Territory Families, Housing & Communities
02.2021 - 04.2024
Bar Manager
Pint Club
01.2018 - 02.2021
Administration Officer
Job Find
High School Diploma -
Innisfail State High School
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