Wesley Glen Davies

• Loaded and unloaded luggage and freight on narrow and wide body aircraft
• Placing and removing stairs for the B737-800.
• Opening and closing cargo doors for narrow and wide body aircraft.
• Pushing aircraft back for departure on narrow and wide body aircraft.
• Collection and drop-off of freight at the freight depot.
• Checked cargo and baggage for security to meet regulations.
• Guided equipment into and out of positions using hand signals.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Reduced risk of accidents or incidents on the tarmac through vigilance in monitoring surroundings while working around active aircrafts.
• Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

• Managed scheduling and assignments for the ramp service team, optimizing resource allocation during peak times
• Supervised team members to ensure adherence to safety protocols.
• Trained new employees to integrate smoothly into team operations.
• Coordinated with other departments to ensure seamless operations.
• Addressed and resolved conflicts within the team to maintain harmony.
• Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
• Ensured GSE equipment was serviceable and coordinated maintenance requests when required. .
• completed all other task of a ground handling agent.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• reconcile baggage on baggage trolleys to ensure baggage is loaded onto the correct flight.
• Loading and unloading baggage on aircraft.
• Opening and closing passenger and cargo doors on aircraft.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Assisted passengers requiring special assistance from the terminal to the aircraft, providing compassionate care while maintaining punctuality. (DPL Operations included)
• Conducted marshalling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Connected electrical power unit and hoses to aircraft.
• Stocked aircraft cabins with catering supplies and cleaning supplies.
• Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.

• Maintained a safe work environment by conducting regular inspections of ramp areas and addressing potential hazards promptly.
• Evaluated employee performance fairly through consistent monitoring of work quality and adherence to safety standards.
• Maximized productivity by scheduling staff shifts in alignment with flight schedules and operational demands.
• Supported management in the implementation of new initiatives aimed at improving overall ramp operations effectiveness.
• Minimized incidents by providing thorough training to ramp agents on safety protocols and equipment usage.
• Enhanced operational efficiency by implementing and maintaining ramp safety procedures.
• Collaborated with airline representatives to address any concerns or issues related to ramp operations efficiently.
• Guided aircraft into and out of parking positions using hand signals.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Connected electrical power unit and hoses to aircraft.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Coordinated ground crew activities to complete objectives on schedule.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Trained new employees in areas such as safety procedures or equipment operation.
• Contact person for ground handling enquires and provided quotes for ADHOC ground handling from airlines.

• Managing the passenger component of recovery plans by implementing recovery options approved by Network Operations with affected airports.
• Communicating flight delays or cancellations to customers whilst maintaining a high level of customer service.
• Providing passenger related input to Network Operations when disruption recovery plans are being formulated
• Ensuring that Airport staff and other interested parties are kept up to date during disruption planning and implementation phases
• Providing support to Darwin Airport, Ground handling agents and Suppliers; Assistance with the management of budgets and financial processes (Submitting and approving purchase orders etc
• Preparation of reports as and when requested by Manager Airport Operations or the General Manager Ground Operations; Completing Monthly Darwin Airport Observation Audits

· Creating new packages as well as updating current training packages to comply with new company policies and procedures, CASA regulations and IATA Regulations

· Updating Airnorth manuals to comply with changes in Company policies & procedures, CASA regulations and IATA Regulations

· Create new training tools to assist training staff members who are illiterate or are unable to understand English

· Training and assessing new baggage handlers as well as 3rd party handlers as ramp trainers for Airnorth

· Travelling around the Airnorth Network conducting audits on ramp services for Airnorth as well as on training or recurrency as required

· Training new staff members as a 3rd party agent for Qantas Freight at certain Airnorth ports as well as staff coverage at certain Airnorth ports

· Staff coverage at certain Airnorth ports in Baggage handling and customer service

• Creating new packages as well as updating current training packages to comply with new company policies and procedures, CASA regulations and IATA Regulations
• Updating Airnorth manuals to comply with changes in Company policies & procedures, CASA regulations and IATA Regulations
• Create new training tools to assist training staff members who are illiterate or are unable to understand English
• Training and assessing new baggage handlers as well as 3rd party handlers as ramp trainers for Airnorth
• Travelling around the Airnorth Network conducting audits on ramp services for Airnorth as well as on training or recurrency as required
• Training new staff members as a 3rd party agent for Qantas Freight at certain Airnorth ports as well as staff coverage at certain Airnorth ports
• Staff coverage at certain Airnorth ports in Baggage handling and customer service

• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Resolved escalated customer complaints, ensuring satisfaction and loyalty.
• Led by example, handling complex customer issues personally to ensure high standards of service.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Managed scheduling and assignments for the customer service team, optimizing resource allocation during peak times.
• Managing the passenger component of recovery plans by implementing recovery options approved by Network Operations for disrupted customers.
• Communicating flight delays or cancellations to customers whilst maintaining a high level of customer service.

• Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
• Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
• Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
• Assisted customers with special needs, offering personalized support throughout their travel experience.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
• Enhanced customer satisfaction by providing timely and accurate flight information.
• Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
• Provided exceptional service at ticket counters, booking flights and processing payments securely.
• Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Reconcile baggage on baggage trolleys to ensure baggage is loaded onto the correct flight.
• Loading and unloading baggage on aircraft.
• Opening and closing passenger and cargo doors on aircraft.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Assisted passengers requiring special assistance from the terminal to the aircraft, providing compassionate care while maintaining punctuality. (DPL Operations included)
• Conducted marshalling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

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• Continuously improved technical skills through self-directed learning or attending professional development workshops related to the field of drafting technology.
• Participated in meetings with clients and contractors, presenting drafts and addressing concerns as needed.
• Assisted in developing detailed construction documents, elevations, and floor plans for diverse building types.
• Developed strong understanding of local building codes through regular review of regulations during drafting tasks.
• Contributed to successful project completion by effectively prioritizing tasks and meeting deadlines.
• Utilized CAD software to create precise 2D and 3D models for complex design projects.
• Conducted site visits as necessary to gather measurements or verify existing conditions for accurate representation in draft documents.
• completed 1 year drafting course at Charles Darwin University