Wesley Lou

Shipley Asia Pacific, part of the global Shipley team, specialises in consulting and training for proposal development, business development, and capture management. As a Business Growth Consultant and Program Quality Lead, I managed and coordinated training, maintained CRM data and deals, and updated company policies and procedures.

• Evaluated client needs to establish clear goals for consulting engagements and collaborated with customers, management, and sales teams to recommend tailored solutions.
• Managed client relationships through regular check-ins and project updates, enhancing customer satisfaction and loyalty.
• Streamlined and automated internal processes to boost team efficiency and improve project outcomes.
• Assisted in developing and coordinating training programs and workshops, liaising with external partners and vendors for effective delivery.
• Maintained HubSpot database systems to track and analyse operational data and deals, optimising customer experience through exceptional service and issue resolution.
• Delivered reports for forecast analysis and ad hoc reporting to support informed decision-making.
• Developed and streamlined quality policies, procedures, and documentation processes to ensure accuracy, consistency, and compliance with regulatory requirements.

Bespoke Careers is a specialist global recruitment agency dedicated to connecting job seekers with employers in Architecture and Design. My role as Team Coordinator involved supporting and coordinating the Business Support and Architectural Products team, as well as assisting the Global Operations Manager with weekly reports and temporary contracts.

• Served as the first point of contact for Bespoke Careers, utilising various systems and tools, including telephone, email, CRM, and client contact systems.
• Managed candidate contracts, bookings, and interviews, while handling inbound calls and updating CRM information to enhance customer satisfaction and team communication.
• Assisted the Global Operations Manager with daily office operations and ad hoc projects, including special events and marketing initiatives.
• Composed and uploaded advertising copy for web and job platforms.
• Identified and pre-screened candidates for consultants, assessing suitability and conducting reference checks for shortlisted candidates.
• Provided comprehensive administrative support to enable the team to focus on high-impact tasks and achieve better results.

Hermes is an international French luxury brandthat specializes in bespoke leather goods. My role involved developing new and existing client relationships and ensuring a positive overall experience while coordinating the operations side of the e-commerce store and logistics.

• Served as Hermes Australia's first point of contact, utilising various systems and tools, including telephone, email, CRM, and client contact systems.
• Communicated effectively with 3PL providers, building management, the online team, head office, and interstate stores to ensure smooth inventory flow and operations.
• Reviewed and validated online and telephone orders, taking appropriate action as needed.
• Performed data entry, management and searches using multiple CRM and stock systems, including My Stock App, Cegid, H-pad, and Magento.

As a Stock Assistant for Hermes, an international luxury brand, I played a hands-on role in ensuring accurate daily deliveries met store KPIs while also managing administrative tasks related to client inquiries, logistics and staff support.

• Served as the first point of contact, utilising various systems, including telephone, email, CRM, and client contact tools.
• Processed daily deliveries of 40-90 cartons, ensuring product availability to meet client demands and achieve store KPIs.
• Conducted weekly mini-stock audits, annual stock takes, and quality inspections to maintain optimal stock control.
• Communicated effectively with 3PL providers, building management, head office, and interstate stores to ensure seamless inventory flow and operational efficiency.