Wesley Ricardo
Cranbourne South,VIC
Summary
Accomplished Assistant Manager at Collins Foods, adept in staff supervision and customer relations, significantly improved customer satisfaction and minimized financial discrepancies. Skilled in money handling and team motivation, I excel in creating positive work environments and achieving company goals. My proactive approach and leadership have consistently enhanced team performance and service quality.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Collins Foods
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Store Manager
Portmans
05.2023 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Restaurant Team Member
Collins Foods
01.2022 - 05.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Kitchen Hand
Hugos Donuts
07.2020 - 01.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Education
Certificate III Beauty Services - Makeup
Chisholm Institute
Frankston, VIC12.2021
High School Diploma -
Elisabeth Murdoch College
Langwarrin, VIC12.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Employee Scheduling
- Recruiting and interviewing
- Policy Enforcement
- Team Leadership
- Goal Setting
Timeline
Store Manager
Portmans
05.2023 - 04.2024
Assistant Manager
Collins Foods
04.2023 - Current
Restaurant Team Member
Collins Foods
01.2022 - 05.2022
Kitchen Hand
Hugos Donuts
07.2020 - 01.2022
Certificate III Beauty Services - Makeup
Chisholm Institute
High School Diploma -
Elisabeth Murdoch College
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