Whahyun (Ian) Kim
Derwent Bridge,TAS
Summary
Dynamic and results-driven professional with extensive experience in customer service at Pump House Point. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at team collaboration and multitasking, ensuring seamless service delivery while maintaining high standards of cleanliness and organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Hostess
Pump House Point
Lake Clair, TAS
11.2025 - Current
- Greeted and seated guests in a welcoming and friendly manner.
- Managed reservation systems to optimize seating arrangements and service flow.
- Collaborated with kitchen staff to ensure timely food and beverage service.
- Assisted guests with menu selections, providing detailed descriptions of offerings.
- Monitored dining area for guest satisfaction and addressed any concerns promptly.
- Coordinated with team members to maintain cleanliness and organization of dining space.
- Handled guest inquiries and special requests with professionalism and attention.
- Collaborated with kitchen staff to ensure timely delivery of meals to customers.
- Provided excellent customer service, including taking orders and delivering food and beverages in a timely manner.
Steward
Captain Cook Cruise
09.2025 - 11.2025
- Set up and organized dining spaces for events and daily service.
- Assisted kitchen staff with food preparation and dish assembly tasks.
- Collaborated with team members to streamline service processes during peak hours.
- Provided excellent customer service by addressing guest inquiries promptly and courteously.
- Maintained a clean, safe, and organized work environment.
- Personally welcomed guests and helped find most suitable offerings through effective questioning.
- Followed all company guidelines related to food safety standards during meal preparation.
Brand Ambassador
Pernod Ricard Korea
Jongno, Seoul
02.2023 - 02.2025
- Educate customers & end users about brand history, heritage, related recipe and craft distilled
- Responsible to develop marketing strategies and implement action plan
- Implement ATL activities including advertising, media, PR and sponsorship
- Monitormarketingspendingagainstbudgetandplan
- Analyze marketing information and continuously provide insightful recommendation for the brand
- Manage relevant agencies in delivering quality and professional services
- Communicatewithbrandownersandensurebrandstrategies/actionsareinlinewithglobalguidelines
- Communicate with internal/external counterparts and get best support for the brand from them
- Support a brand manager both for strategies development and action implementation
Head Bartender
Whisk(e)y & Coffee Bar Bold Hands
Yongsan, Seoul
06.2021 - 12.2021
- Made beverages for customers
- Served deserts and beverages for customers
- Offered selection of whisky and cocktail if requested
- Looked after cash register
- Took inventory to make sure all items are stocked
- Managed work place including cleaning before and after the operating hours, reposition and decora the place and etc.
- Participated in a study group to further educate myself on whisky and other liquors
Head Bartender
Whisk(e)y & Cocktail Bar COMMA 76
Tanjong Pagar, Singapore
12.2020 - 06.2021
- Made beverages for customers
- Served foods and beverages for customers
- Offered selection of whisky and cocktail if requested
- Looked after cash register
- Took inventory to make sure all items are stocked
- Managed work place including cleaning before and after the operating hours, reposition and decora the place and etc.
- Trained new employees
Restaurant Waiter
Shamrock Restaurant & Bar
Hillston, NSW
03.2019 - 09.2019
- Made beverages for customers
- Served foods and beverages for customers
- Offered selection of whisky and cocktail if requested
- Looked after cash register
- Took inventory to make sure all items are stocked
- Managed work place including cleaning before and after the operating hours, reposition and decora the place and etc.
- Trained new employees
Bartender
Steak & Whisk(e)y Bar Olde Knives
Itaewon, Seoul
08.2016 - 02.2018
- Made beverages for customers
- Cooked foods for customers
- Served foods and beverages for customers
- Offered selection of whisky and cocktail if requested
- Looked after cash register
- Took inventory to make sure all items are stocked
- Managed work place including cleaning before and after the operating hours, reposition and decora the place and etc.
- Trained new employees
Education
Junior College Graduate - Western Painting
Baekseok Art University
Korea, Republic Of08.2015
Skills
- Customer service
- Problem solving
- Team collaboration
- Guest satisfaction monitoring
- Excellent multitasking
- Problem identification
- Communication effectiveness
Certification
- First Aid and CPR, 2025
- NSW RSA, 2025
- Food Safety Handler, 2025
- LF Forklift License, 2025
- WWCC, 2025
- Completed Coffee Educator All Process Master Course, 2022
- SCA Barista Skills Intermediate, 2022
- Obtained Craftsman Bartender License, 2016
- Driver's License: Normal, 2nd class, 2013
Extracurricular Activities
Jameson Distillery on Tour Hongdae, 03/17/24, 04/17/24 Jameson Distillery on Tour Pyeongchang Pheonix Park, 12/21/23, 02/25/24 Jameson Distillery on Tour Jamsill, 08/11/23, 08/23/23 Conducted Gwangmyeong Cultural Foundation Class, 2022 Conducted Seoul Youth Center , 2022 Conducted Yeongdeungpo Youth Center Class, 2022 Conducted Weebur Corporation Cocktail Class, 2022
Personal Information
- Date of Birth: 09/05/94
- Nationality: South Korea
Timeline
Food and Beverage Hostess
Pump House Point
11.2025 - Current
Steward
Captain Cook Cruise
09.2025 - 11.2025
Brand Ambassador
Pernod Ricard Korea
02.2023 - 02.2025
Head Bartender
Whisk(e)y & Coffee Bar Bold Hands
06.2021 - 12.2021
Head Bartender
Whisk(e)y & Cocktail Bar COMMA 76
12.2020 - 06.2021
Restaurant Waiter
Shamrock Restaurant & Bar
03.2019 - 09.2019
Bartender
Steak & Whisk(e)y Bar Olde Knives
08.2016 - 02.2018
Junior College Graduate - Western Painting
Baekseok Art University