Ahmer Khan

Optus, Australia's leading wireless carrier, boasts 12.8 million subscribers, $9.84 billion revenue, 8,000 staff, and leads in 5G and innovative mobile content delivery

• Spearheaded Optus ServiceNow Deployment with a $8.9M budget , enhancing 1200 annual deployments ; executed Agile BA strategies, crafted 100+ JIRA user stories, driving a 30% increase in deployment efficiency and 20% reduction in time-to-market for new features.
• Streamlined CVC Planning with Agile Methodologies , achieving a 20% operational cost reduction and 40% efficiency gain in network bandwidth management.
• Engineered Service View Fixed using Business Analysis and SQL for data-driven decisions, resulting in 50% quicker incident resolutions .
• Crafted Data Governance framework employing Cyber Security and Business Intelligence (BI) insights, enhancing data integrity for 500,000+ users and slashing breaches by 60% .
• Pioneered Bumblebee financial module with Business Process Improvement , enhancing profitability analysis and driving a 15% profit increase .
• Directed Ribbon Analytics integration, using Project Management and Data Analysis to streamline operational insights, cutting down fraud activities by 25% .

Australia's leading power distributor, energizes 2+ million in NSW with 7,000+ experts, $10 billion in tech and infrastructure for supreme reliability

• Launched Ausgrid Energy Management App, propelling a 35% increase in efficiency and cutting call centre queries by 50% through Agile automation.
• Pioneered Smart Grid Analytics, utilising IoT for 15% reduction in peak demand, optimising energy distribution.
• Crafted a Customer Digital Interface, achieving 25% surge in engagement and 20% growth in digital payments, revolutionising user interaction.
• Directed grid modernisation, delivering 40% boost in operational efficiency via advanced Business Analysis.

The University of Sydney, Australia's first and top-ranked for employability, with over 63,600 students, 8,250 staff, and generating $2 billion in revenue, stands among the global top 25

• Orchestrated University's $32m Cyber Security overhaul , enhancing data protection for 63,600 students and 8,250 staff , significantly reducing risk exposure.
• Led development of a $7.8m Asset Management System , streamlining resource allocation and achieving a 20% increase in asset utilization efficiency.
• Pioneered a $25m Student Management and CRM integration , revolutionizing curriculum mapping and boosting student engagement by 30% .
• Developed a university-wide Mobile App to facilitate remote learning , engaging over 40,000 users monthly and increasing course completion rates by 15% .