Whitney Blom

Educated project specialist with a track record of accomplishments in the community organisations. competent in teamwork, leadership, Microsoft Excel, customer service, and communication. Some of the opportunities I undertook were:

• Collaborated with operations team to provide excellent customer service and foster positive work environment.
• Performed administrative duties and prepared operational procedures to assist operations support manager.
• Created and maintained well-organized electronic and hard copy files to support business processes.
• Participated in operations team meetings to coordinate and assign project management tasks.

In my capacity as a RACV operations consultant, I participated in Lysander's Emerging Leader programme. I was successful in my work as an interim manager for multiple teams after it was finished. These periods varied in length from one or two weeks to three months, and they preceded my position as a support coordinator at RACV.

• My role consisted of:
• Implemented processes and procedures to improve overall efficiency in RACV, from Payments on policies to explaining coverage that policies provide to frontline consultants.
• Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
• Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.

During my tenure at Johnny's Furniture, I was tasked with taking on the role of second in charge. I oversaw people for both brief weekly periods and extended periods of time (one month).

· This comprised: sophisticated customer service abilities Managing finances; achieving daily KPI goals; and Managing stocks.

· Through proactive management of team customer service tactics, a devoted and extremely satisfied customer base was developed.

· providing clients with practical help, evaluating their needs, and keeping up to date with their choices.

· provided outstanding customer service to win over recurring business, and in response to client concerns, provided amiable and informed assistance.

· maintained current knowledge regarding payment procedures and sales in the store.

· Oversaw the smooth running of the cash register, which included scanning products, accepting payments, and providing receipts.

· provided retail clients excellent service and enjoyable shopping experiences.

· During routine calls, I promoted products and services to meet and surpass my revenue quota.

· evaluated client data to identify problems, create viable fixes, and uphold superior service cultivated client retention and loyalty by providing top-notch shopping experiences.

· sophisticated customer service abilities - handling money - achieving daily KPI goals - Stock management.

· Helped clients by responding to inquiries and completing requests.

· Assisted clients in locating products, completing transactions, and enrolling in reward programmes to increase sales, customer satisfaction, and loyalty.

· kept aware of changes to security standards, payment procedures, and retail sales.

· greeted clients and assisted with inquiries about, choices for, and purchases of products.

· kept an eye on the merchandise displays and sales floor to make sure they were in presentable shape and took appropriate action, such as restocking or rearranging the products.

• Advance skills in customer service - training and mentoring of incoming personnel - money handling - team work - health and safety committee team member - food preparation and handling
• Mentored and guided employees to foster proper completion of assigned duties
• Maintained clean, sanitized and well-organized food preparation zones
• Checked completed orders for accuracy and bagged meals for easy carrying
• Reduced customer wait times by quickly and efficiently operating the customer window and sales register
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.