Whitney Boyd
North Adelaide,SA
Summary
I am a self-driven, articulate, and enthusiastic individual with a strong work ethic, who excels in multitasking, working under pressure, and consistently meeting targets to achieve desired outcomes. I have extensive work experience and years of tertiary study which has equipped me with a diverse skill set in customer service, administration, creative marketing, event management, and project management. I thrive on thinking outside the box, quickly learning new concepts, and applying acquired knowledge to the task at hand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Glenunga International High School
07.2024 - 10.2024
Events and Public Programs Coordinator (Temporary Assignment)
History Trust of South Australia
02.2023 - 03.2024
- Coordinate and support the design, development, logistical requirements, and delivery of public program activities
- Monitor, measure and report on public programs based on relevant key performance indicators and/or goals
- Recruit, train and supervise volunteers for public programs and events
- Maintain and cultivate relationships through effective communication and consultation with internal and external stakeholders
- Develop running sheets, speech notes and supporting social media and digital content for events in consultation with the Chairperson of the Board of Trustees, where required
- Contribute to the development and implementation of proactive communication, event management and social media strategies that support the strategic direction of Multicultural Affairs
- Coordinate and monitor development, resource scheduling, budgeting, and ongoing quality assurance and risk management of events
- Responsible for monitoring and reporting on project progress, foreseeing problems and implementing corrective action to maintain objectives
- Provide advice on, and influence the development of communications policies, systems, procedures across Multicultural Affairs in line with government protocols and that achieves best practice
- Manage and maintain Stakeholder databases
- Liaise with suppliers and ensure invoices are paid in a timely manner
- Draft speeches, presentations, media releases, ministerial briefings, correspondence, parliamentary briefing notes and other communication material as required
- Establish and maintain effective working relationships with key stakeholders to ensure timely responses and facilitate information exchange
Marketing and Events Coordinator
Disaster Relief Australia (DRA)
01.2022 - 02.2023
- As directed by the GM Marketing & Communications, work with Disaster Relief Team (DRT) Managers and other relevant stakeholders to coordinate and implement DRA events across Australia and any associated marketing
- Identify local venues to hold community events, including preparing speaking points, run sheets, and presentations to support special projects and events
- Assist in the creation and implementation of program-specific campaigns aimed at volunteer recruitment and community engagement
- Work with the marketing and communications team to plan, organise and implement marketing campaigns, such as website updates, social media content, community event presentations, signage and printed material
- Research and develop resources such as fact sheets, presentation decks, articles and case studies
- Assist with national volunteer recruitment campaigns (incorporating web, advertising, collateral, and public relations)
- Assist with marketing projects as required
- Organise and implement marketing campaigns, such as website updates, social media content, community event presentations, signage and printed material
- Research and develop resources such as fact sheets, presentation decks, articles and case
Business Development Coordinator
BBC – World Service
05.2021 - 01.2022
- Providing organisational and administrative support for the BD team including arranging meetings, events, travel arrangements, leave management
- Providing research support on relevant countries media landscape, potential partners, reach opportunities and competitor activities
- Organising and preparing important documents for the board including agendas and minute taking
- Assisting with basic contract and compliance information as required
- Managing SAP processes and raising Purchase and Sales Orders and to maintain and update the reports relating to ongoing financial status
- Updating and maintaining the Customer Relations Management System (CRM) as required
- Supporting projects to develop new and existing BBC services, working with project team members across the BBC and partners, ensuring compliant and timely delivery
Team Assistant
BBC – CCOG BBC News
05.2019 - 05.2021
Education
Bachelor of Dramatic Art -
The National Institute of Dramatic Art (NIDA)
01.2011
Year 12 SACE (equivalent to A levels) -
Annesley College
01.2007
Skills
- Customer Service
- Administration
- Marketing and Communications
- Project Management/Coordination
- Event Coordination
- Social Media
- Web Management
- Graphic Design
- Stakeholder engagement
- Analytics and problem-solving
- Research
- Team collaboration
- Presentation and Public Speaking
Certification
Institute of Public Administration Australia, Adelaide, SA, Introduction to Government
References
Available on request
Timeline
Customer Service Officer
Glenunga International High School
07.2024 - 10.2024
Events and Public Programs Coordinator (Temporary Assignment)
History Trust of South Australia
02.2023 - 03.2024
Marketing and Events Coordinator
Disaster Relief Australia (DRA)
01.2022 - 02.2023
Business Development Coordinator
BBC – World Service
05.2021 - 01.2022
Team Assistant
BBC – CCOG BBC News
05.2019 - 05.2021
Year 12 SACE (equivalent to A levels) -
Annesley College
Institute of Public Administration Australia, Adelaide, SA, Introduction to Government
Bachelor of Dramatic Art -
The National Institute of Dramatic Art (NIDA)
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