Owner/ operator at Aussie Outdoors and Whyalla Target Sports in Whyalla . Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
9
9
years of professional experience
Work History
Owner/Operator
TARGET SPORTS WHYALLA PTY LTD
WHYALLA, SA
12.2015 - Current
Managed day-to-day business operations.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Assessed income and expenses and adapted plans to improve profit levels.
Developed business plan, processes and procedures to provide superior service to customers.
Assessed financial reports and statements regularly to update processes and operations for greater profitability.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Trained and motivated employees to perform daily business functions.
Consulted with customers to assess needs and propose optimal solutions.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Reconciled daily sales, returns and financial reports in Xero
Optimized team hiring, training and performance.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Learned and remained updated on statutory requirements and regulations.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Employed prompt decision-making and in-depth research to resolve issues.
Input income and expense details into database to track business finances and address variances.
Built and deployed operational procedures, training programs and administrative systems to handle needs.
Certified Personal Trainer
Snap Fitness
Whyalla, SA
10.2013 - 11.2015
Monitored proper execution and form of clients and adjusted positions to improve results and safety.
Promoted safe and interactive environment for club clients and members.
Trained clients during strength training, cardio vascular exercise and stretching.
Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Educated club members about relationship between nutrition and fitness.
Built customer loyalty by smoothly executing training initiatives.