Whitney Kendi

• Provide administrative and personal assistance to professionals, entrepreneurs, and private clients in Melbourne and remotely.

• Manage calendar scheduling, meeting coordination, travel arrangements, and email correspondence with discretion and efficiency.

• Draft reports, presentations, and manage confidential files and records.

• Liaise with clients, vendors, and service providers to ensure seamless daily operations.

• Maintain high standards of professionalism, organization, and client care in every interaction.

• Anticipate client needs, prioritize tasks effectively, and maintain polished communication at all times.

• Provided administrative support in a busy library environment, ensuring smooth daily operations and accurate record keeping.

• Assisted students and professionals from diverse backgrounds, delivering high-quality customer service and reference support.

• Researched information related to patron inquiries using print resources and online databases.

• Managed circulation records, including check-ins, check-outs, and overdue items.

• Cataloged new books and materials accurately.

• Supported events, programs, and scheduling, demonstrating excellent organizational skills.

• Maintained confidentiality and managed sensitive information with professionalism.

• Organized shelves, displays, and library areas according to guidelines.

• Managed social media accounts to promote library programs and engage with the community.

• Collaborated with other departments on initiatives to increase patron engagement.

• Answered phones and responded to patron inquiries or directed calls appropriately.

• Scheduled appointments and meetings between clients, customers, and internal staff.

• Managed incoming calls, provided information, and directed callers appropriately.

• Organized and maintained filing systems for both physical and electronic records, ensuring accuracy and confidentiality.

• Provided administrative support to the executive team, including calendar management and meeting coordination.

• Greeted visitors and provided general information about the organization.

• Maintained office supplies inventory and coordinated reordering as needed.

• Composed letters, memos, reports, emails, presentations, and other correspondence for management.