Summary
Overview
Work History
Education
Skills
Training
Service Excellence Award
Interests
Timeline
Generic

Whitney Luft

Pimpama,QLD

Summary

Highly motivated and dependable therapist with a background in beauty therapy and screen and media. Seeking a position to utilize skills in providing exceptional service and care to clients. Known for punctuality, attention to detail, and commitment to creating a welcoming and uplifting experience for all clients. Passionate about facials, skin therapy, and holistic treatments, deeply committed to enhancing the well-being of individuals from all walks of life. Diploma in beauty therapy and diploma in screen and media bring a unique combination of technical expertise and creativity to work. Honored with one of the highest awards for service excellence upon graduating, recognizing outstanding client care, kindness, and treatment of others. Certified as a service excellence student ambassador with experience in fundraising and mentoring peers, reflecting dedication to teamwork and supporting others. Eager to contribute skills and positive attitude to your team and help elevate clients' experiences, ensuring they feel empowered, radiant, and cared for. Experienced with various beauty therapy techniques and treatments. Utilizes client consultation skills to create personalized treatment plans. Strong understanding of skincare products and their applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

BEAUTY THERAPIST/MAKEUP ARTIST IN TRAINING

THE FRENCH BEAUTY ACADEMY
01.2022 - Current
  • Completed over 100 hours at the Student Salon
  • Salon booking system
  • Provide treatments to external paying clients
  • Retailing, rebooking and up-selling treatments and services
  • Providing in-depth client consultations
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Educated clients on care processes and advised on further care and products.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Enhanced client relationships through excellent customer service and effective communication skills.

Customer Service

BamBam Clothing - Harbour Town
01.2022 - Current
  • Interacting with customers in a friendly, professional, and helpful manner
  • Ensuring customers have a positive shopping experience by assisting them with their needs, answering questions, and offering product recommendations
  • Understanding the store's products, promotions, and sales strategies in order to effectively promote items, help customers make informed purchasing decisions, and drive sales
  • Organizing and arranging merchandise in an attractive and effective manner to draw attention, promote specific items, and create an appealing shopping environment
  • Keeping track of inventory, ensuring products are well-stocked, and assisting with stock replenishment, organizing shipments, and maintaining the storage area
  • Operating the cash register, processing transactions accurately, handling cash, credit, and gift card payments, and issuing receipts to customers
  • Ensuring the store remains clean, organized, and well-maintained throughout the day, including tidying up fitting rooms, arranging products, and maintaining cleanliness in aisles and displays
  • Working closely with coworkers to ensure smooth daily operations, sharing responsibilities, and contributing to a positive and productive team environment
  • Managing returns and exchanges professionally while following store policies, providing customers with solutions that enhance their experience, and maintaining store records
  • Working toward achieving sales goals by engaging with customers, promoting promotions, and contributing to the overall financial success of the store
  • Being flexible and able to adjust to changes in store policies, promotional campaigns, and inventory levels
  • This is especially important during peak seasons and sales events
  • Addressing and resolving customer complaints or issues in a professional and tactful manner, ensuring that customers leave satisfied and willing to return
  • Ensuring the store is ready to welcome customers at the start of each business day
  • This involves tasks such as unlocking the store, turning on lights, checking inventory levels, setting up the cash register, and preparing merchandise displays
  • Closing the store efficiently and securely at the end of the business day
  • This includes tasks like counting the register, ensuring all sales transactions are complete, locking doors, shutting off equipment, and preparing the store for the next day

Receptionist

Logan Glass
01.2022 - Current
  • Welcoming clients, customers, and visitors to the glass company with a friendly and professional demeanor
  • Directing them to the appropriate departments or staff members as needed
  • Answering incoming calls and emails, providing information about the company's services, answering inquiries, and redirecting calls to the appropriate department or staff
  • Coordinating and scheduling appointments or meetings for customers, suppliers, or staff members
  • Ensuring all parties are informed of the time and location
  • Assisting customers by providing detailed information about the glass company's products and services, including types of glass, pricing, delivery options, and installation services
  • Receiving and logging shipments of glass or related materials, ensuring they are checked for quality and correctly recorded in the company's inventory system
  • Processing customer orders, updating the order status, and responding to inquiries about order status, delivery times, or product availability
  • Monitoring and maintaining office supplies, including paper, pens, and other necessary materials, ensuring the reception area is always stocked and functional
  • Assisting with the preparation and filing of invoices, processing customer payments, and keeping records of financial transactions related to orders or services provided
  • Providing administrative support to office staff, including data entry, document preparation, filing, and assisting with special projects as needed
  • Keeping the reception area tidy, organized, and welcoming for customers and visitors
  • Ensuring the area is always presentable, with brochures and informational materials available
  • Ensuring all visitors sign in and follow safety procedures when entering the premises
  • Maintaining confidentiality of sensitive company information and customer details
  • Communicating with other departments (such as production, shipping, and customer service) to relay information, follow up on orders, and ensure smooth operations

HINTERLAND CARPENTRY
01.2019 - 12.2021
  • Accurately measuring and cutting wood and other materials according to blueprints, plans, or specifications
  • Ensuring cuts are precise and meet the required standards for construction or renovation projects
  • Building and assembling structures such as frames, walls, floors, doors, and windows for residential, commercial, or industrial projects
  • Ensuring that structures are strong, secure, and aligned according to design specifications
  • Crafting custom wood items, including cabinets, shelves, furniture, and cabinetry
  • This involves shaping, assembling, and finishing the products to a high standard
  • Constructing the framework for buildings and installing roof structures
  • Ensuring walls, rafters, and roofing materials are properly installed and meet safety standards
  • Performing repairs, replacements, and renovations of existing structures, such as replacing broken doors, windows, or damaged woodwork
  • Restoring old wooden structures to maintain functionality and aesthetics
  • Operating a variety of hand and power tools, including saws, drills, sanders, nail guns, and planers, to carry out carpentry tasks
  • Ensuring proper tool maintenance and safety procedures
  • Installing wooden flooring, baseboards, crown molding, and other types of trim to enhance the aesthetic and functionality of spaces
  • Ensuring proper alignment, secure fittings, and clean finishes
  • Ensuring that all work is performed according to safety regulations, with a focus on maintaining a safe work environment
  • This includes using personal protective equipment (PPE), securing work areas, and following OSHA guidelines
  • Working effectively with other construction professionals, such as architects, contractors, and other tradespeople, to ensure smooth project completion
  • Communicating project updates, challenges, and solutions clearly
  • Ensuring all carpentry work is completed to the highest quality standards, with a focus on precision, durability, and aesthetic value
  • Inspecting completed work to ensure it meets specifications and is free from defects

Charity Sales

IMPACT DIRECT
01.2018 - 12.2019
  • Approaching homeowners and potential donors with a friendly and respectful attitude, educating them about the charity's mission, impact, and the ways their contributions can make a difference
  • Developing a personal connection with individuals by engaging in meaningful conversations, showing genuine enthusiasm for the cause, and fostering trust and interest in donating
  • Presenting different donation methods, including one-time contributions, recurring donations, and legacy giving
  • Explaining how donations are used and how they will impact the charity's efforts
  • Responding to rejection in a professional manner, remaining polite, and leaving a positive impression
  • Understanding that not every person will be interested in donating and maintaining a positive attitude throughout
  • Accurately recording donor information, including their contact details and the amount they wish to contribute
  • Ensuring that the information is entered into the charity's database for future follow-up and recognition
  • Informing potential donors about upcoming charity events, campaigns, or initiatives they may want to participate in
  • Encouraging them to spread the word and involve others in supporting the cause
  • Demonstrating the legitimacy and credibility of the charity by providing information about its history, financial transparency, success stories, and the real-world impact of donations
  • Working toward achieving specific fundraising goals set by the charity, tracking progress, and making sure targets are met through effective outreach and donor engagement
  • Working as part of a team of fundraisers, sharing information and strategies for success, supporting each other through challenging encounters, and ensuring a consistent approach to donor engagement
  • Ensuring compliance with local laws, regulations, and charity fundraising guidelines while conducting door-to-door campaigns
  • This includes obtaining necessary permits, respecting 'Do Not Knock' lists, and following ethical fundraising practices
  • Keeping track of daily or weekly goals and donations raised, reporting progress to the charity's management, and adjusting strategies as needed to meet targets
  • Encouraging potential donors to become long-term supporters of the charity by signing up for monthly or annual contributions, ensuring a continuous flow of support

Education

Diploma of Beauty Therapy & Diploma of Screen and Media -

THE FRENCH BEAUTY ACADEMY
01.2023

Cert II in Business -

01.2012

High School Diploma -

Tamborine Mountain College
Tamborine Mountain, QLD
11.2014

Skills

  • Customer Service
  • Adaptable
  • Time Management
  • Leadership
  • Communication
  • Organised
  • Facial treatments
  • Waxing techniques
  • Client consultations
  • Salon booking system
  • Product knowledge
  • Retail sales
  • Treatment planning
  • Paperwork management
  • Relationship building
  • Client consultation
  • Skincare product sales

Training

  • 12/01/22, Dermalogica product knowledge
  • 12/01/22, Skinstitut product knowledge
  • 12/01/22, Aspect product knowledge
  • 12/01/22, MAC product knowledge
  • 12/01/22, LYCON product knowledge
  • 12/01/22, VIDA GLOW product knowledge

Service Excellence Award

These are the words used by The French Beauty Academy before i was presented with one of the highest achieved awards at the academy. 


Describing this student has been a pleasure, she is genuinely kind she has infectious joy and a generous heart.

This special frenchy has an aura that captivates everyone around her. Throughout her time at the french she has consistently greeted each day with a smile and warmth she has always sort out opportunities where she can extend her acts of kindness whether it was just through simple gestures with asking how she can assist others, cleaning or she would go above an beyond by helping other students on her days off. 

More over she contributed so often to our ambassador events and showcased her unwavering dedication to others, this student has demonstrated resilience and strength to over come challenges, she has proven with determination, hard work and self belief anything is possible.

It is evident that she has a promising future ahead and no doubt she will continue to make a profound difference in the lives of everyone she meets. 

This individual is deeply, deeply cherished by her fellow frenchies, her Robina educators and the customers alike she has whole heartedly embraced the essence of service excellence and she knows that true beauty lies within the soul.

Interests

  • Fashion and Style
  • Music
  • I enjoy helping others and giving back to the community
  • Gardening
  • Camping
  • Personal Development and Self-Improvement
  • Motorbike Riding

Timeline

BEAUTY THERAPIST/MAKEUP ARTIST IN TRAINING

THE FRENCH BEAUTY ACADEMY
01.2022 - Current

Customer Service

BamBam Clothing - Harbour Town
01.2022 - Current

Receptionist

Logan Glass
01.2022 - Current

HINTERLAND CARPENTRY
01.2019 - 12.2021

Charity Sales

IMPACT DIRECT
01.2018 - 12.2019

Cert II in Business -

High School Diploma -

Tamborine Mountain College

Diploma of Beauty Therapy & Diploma of Screen and Media -

THE FRENCH BEAUTY ACADEMY

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Whitney Luft