Whitney Oakham

- Working with participants and planning partners to gain over the phone or in person, to enable high-quality planning and evidence-based decision-making.

- Working closely with participants and their representatives (families, carers, guardians) to identify both current and future supports, and informal, mainstream and community support options to achieve plan outcomes.

- Using key policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.

- Liaising with key stakeholders including Partners in the Community to deliver services to participants.

- Resolving issues and complaints in relation to participant plans.

- Completing administrative and data entry tasks relating to participants.

- Contributing to the achievement of key performance indicators, including planning targets.

- Providing exceptional customer service support at point of contact, to determine and make payments to customers.

- Supporting customers by directing them to appropriate service channels, completing enquiries at first contact, identifying and prioritising customers who may be experiencing vulnerable circumstances, in distress or who have accessibility needs, and escalating potential issues to the leadership team.

- Helping customers build their digital skills across a range of platforms, payments, programs and services improving customers’ ability to navigate and self-manage their payments and services.

- Helping customers understand legislation, policy, procedures, payments and services administered by the agency.

- Undertaking or participating in assessments and quality assurance activities to ensure payments are accurately delivered to customers.

- Reviewing agency data sources and checking for payment correctness.

- Providing on-the-job support to colleagues and working collaboratively in a team environment.

- Managing customers and delivering professional customer service

- Working to meet set monthly budgets and targets

- Answering sales calls, following up quotes and orders

- Knowledge and understanding of work health and safely and workplace rules and regulations

- Keeping all resources up to date (price lists, brochures etc…)

- Opening and end of day procedures

- Problem solving for customers and cold calling when needed.

- Searching for new leads to create business

- Updating price tickets on products throughout the showroom

- Maintaining professional presentation of the showroom

- Managing customers and delivering professional customer service

- Working to meet set monthly budgets and targets

- Answering sales calls, following up quotes and orders

- Knowledge and understanding of work health and safely and workplace rules and regulations

- Keeping all resources up to date (price lists, brochures etc…)

- Opening and end of day procedures

- Problem solving for customers and cold calling when needed.

- Searching for new leads to create business

- Updating price tickets on products throughout the showroom

- Maintaining professional presentation of the showroom

- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

- Followed detailed directions from management to complete daily paperwork and computer data entry.

- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.

- Assisted with day-to-day operations, working efficiently and productively with all team members.

- Managed time efficiently in order to complete all tasks within deadlines.