Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Pelling

Alice River

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Telstra
07.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Technical Support Representative

Telstra
07.2020 - 06.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed high levels of call flow and responded to technical support needs.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.

Loan Officer

Cash Converters
01.2018 - 06.2020
  • Developed strong relationships with customers through high levels of customer service.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Ensured compliance with all federal and state regulations throughout the loan origination process.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.

Childcare Educator

Petite Early Learning
01.2017 - 01.2018
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.

Painter

AJ’s Painting
01.2015 - 01.2018
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
  • Conducted final work check to assess quality and make corrections if necessary.
  • Improved customer relations through strong communication skills and attention to detail in all projects.

Painter

Prime
04.2014 - 01.2015
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Improved customer relations through strong communication skills and attention to detail in all projects.

Painter

RGS Services
09.2013 - 04.2014
  • Evaluated completed work for quality and adherence to standards and client requirements.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.

Education

Year 10 -

Kirwan State High School
Townsville, QLD

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Call center operations
  • Microsoft Excel
  • Staff training
  • Technical support

Timeline

Customer Service Representative

Telstra
07.2023 - 04.2024

Technical Support Representative

Telstra
07.2020 - 06.2023

Loan Officer

Cash Converters
01.2018 - 06.2020

Childcare Educator

Petite Early Learning
01.2017 - 01.2018

Painter

AJ’s Painting
01.2015 - 01.2018

Painter

Prime
04.2014 - 01.2015

Painter

RGS Services
09.2013 - 04.2014

Year 10 -

Kirwan State High School
Whitney Pelling