Summary
Overview
Work History
Skills
Timeline
Generic

Whitney Phillips

Palm BEach ,QLD

Summary

I am a professional who brings experience from a range of industries including car rental, administration, client service officer and personal assistant.


I am quick to pick up new skills and systems. I am a pro active member of any team, focused on building strong relationships internally and externally.


My colleagues describe me as a dedicated, reliable and professional team member. Flexible and willing to go the extra mile. One who creates a fun environment, yet is customer and positive outcome focussed. An asset to any organisation and a pleasure to work with.

Overview

5
5
years of professional experience

Work History

Client Service Manager

The Retirement Advice Centre
11.2020 - Current


  • Provide a high standard customer experience, starting from before the client walks in the door.
  • Maintain exceptional communication with clients and advisers throughout the processes
  • Prepare required documentation for the Adviser to take to each meeting.
  • Ensure compliance needs are met with a high standard and in a timely manner.
  • Think laterally to ensure best practice is carried out to grow and improve the business processes
  • Oversee client complaints and resolve any issues that may arise.
  • Positively contribute to team huddles and meetings demonstrating a collaborative team attitude
  • Administrative tasks
  • Personal Assistant tasks for the owner of the business
  • Booking flights and accommodation for staff when necessary.

2IC Manager

Alpha Car Hire
10.2017 - 12.2019
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed and motivated employees to be productive and engaged in work.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Skills

  • MS Office and Xplan knowledge
  • Cash Handling
  • Client Relations and Retention
  • Customer Service
  • Event Planning
  • Time Management
  • Work Prioritization
  • Administrative Support
  • Leading Team Meetings

Timeline

Client Service Manager

The Retirement Advice Centre
11.2020 - Current

2IC Manager

Alpha Car Hire
10.2017 - 12.2019

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Whitney Phillips