Whitney Puru
Mambourin,Australia
Summary
I am an experienced and proactive Frontend Administrator with experience in operations administration a strong background in front-end customer service and business support. I thrive in fast-paced environments and pride myself on being highly organised, detail-driven, and calm under pressure. I bring proven experience in coordinating operational workflows, managing competing priorities, and maintaining clear communication across teams and customers. I am customer-focused, solutions-oriented, and committed to delivering accurate, timely outcomes while maintaining a high standard of professionalism. I have also developed strong knowledge in LEAN principles and 5S methodology, with hands-on experience improving processes, increasing efficiency, and supporting continuous improvement initiatives within the workplace.
Overview
11
11
years of professional experience
Work History
Customer Administration Front-End Representative
MediaPoint Melbourne
Melbourne
11.2022 - Current
- In my current role, I work across both front-end customer service and operations administration, ensuring a seamless experience for clients while supporting internal workflows.
- Managing customer enquiries via phone and email with a professional and solutions-focused approach
- Processing orders, invoices, and payments using Xero and internal systems
- Coordinating freight and logistics, including tracking deliveries to meet strict deadlines
- Supporting daily operational processes to ensure efficiency and accuracy
- Applying LEAN principles and 5S practices to improve workflow, organisation, and productivity
- Identifying process improvements to streamline administrative and operational tasks
- Maintaining accurate records and ensuring all data is up to date
Business Owner
Hair By Whitz
Melbourne
02.2019 - Current
- Successfully built and managed a small business with a loyal client base
- Delivered personalised customer service and maintained strong client relationships
- Managed bookings, scheduling, finances, and marketing
- Developed strong organisational, time management, and customer service skills
- Grew brand presence through social media and collaborations
Administrative Assistant
Lovisa
Melbourne
02.2022 - 11.2022
- Acted as a key point of contact for administrative and operational enquiries
- Managed calendars, scheduling, and office coordination
- Maintained databases and ensured accuracy of company records
- Supported payroll processing and timekeeping systems
- Improved administrative processes to enhance workflow efficiency
- Picking and packing online customer orders.
- Operating RF scanners
- Operating electronic tuggers
- Stock replenishment on the floor
- General house keeping to uphold health and safety guidelines
Machine Operator
Austab Labels
Melbourne
10.2017 - 01.2020
- Maintained quality control and production standards
- Assisted with training and onboarding new staff
- Followed structured processes and contributed to efficient production workflows
- Supported a clean, safe, and organised work environment
Healthcare Assistant
Bupa Mary Shapley
Whakatane, New Zealand
12.2014 - 03.2016
- Provided high-quality, person-centred care to residents
- Supported administrative and reception duties, including scheduling and enquiries
- Coordinated activities and maintained communication with families
- Worked collaboratively with healthcare professionals to ensure resident wellbeing
Education
High School Diploma -
Paeroa Collage
New Zealand Skills
Operations Administration
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Records management
- Telephone reception
- Technical troubleshooting
- Sales support
- Organizational skills
- Attention to detail
- Time management
- Multitasking
- Computer skills
- Understanding customer needs
- Shipping and receiving
- Customer relationship management
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Warehouse safety
- Order picking
Strong organisational and time management skills in high-volume environments
Experience coordinating daily operations, workflows, and logistics
Ability to manage multiple priorities while maintaining accuracy and deadlines
Process-driven with a focus on continuous improvement and efficiency
High attention to detail in data entry, reporting, and documentation
Experience with invoicing, payment processing, and administrative financial tasks
Front-End Customer Service Administration
Professional and confident communication via phone and email
Strong ability to build rapport and maintain client relationships
Customer-focused approach with effective problem-solving skills
Experience managing customer enquiries, orders, and service resolutions
Ability to provide tailored solutions based on customer needs
LEAN & 5S Knowledge (Gained at MediaPoint)
Understanding and application of LEAN principles to improve workflow efficiency
Experience implementing 5S methodology (Sort, Set in Order, Shine, Standardise, Sustain)
Identifying process improvements to reduce waste and increase productivity
Maintaining organised, efficient, and safe workspaces
Contributing to continuous improvement initiatives within operations and administration
Additional Skills
Microsoft Office Suite (Excel, Word, Outlook)
Data entry and database management
Freight coordination and logistics support
Administrative support and record keeping
Strong communication and teamwork skills
Self-motivated with the ability to work independently
Interests
I have a strong passion for sport, particularly rugby league, and enjoy being actively involved in my local club while supporting my son I am a people-oriented individual who values community, teamwork, and building meaningful relationships I am also highly career-driven and motivated to continuously grow and develop professionally
Timeline
Customer Administration Front-End Representative
MediaPoint Melbourne
11.2022 - Current
Administrative Assistant
Lovisa
02.2022 - 11.2022
Business Owner
Hair By Whitz
02.2019 - Current
Machine Operator
Austab Labels
10.2017 - 01.2020
Healthcare Assistant
Bupa Mary Shapley
12.2014 - 03.2016
High School Diploma -
Paeroa Collage