Whitney Roberts
Dalmeny,NSW
Summary
Well rounded, compassionate, hardworking job seeker with strong costumer service skills and a passion for helping others. Seeking a fulfilling career in the Dental industry. Eager to secure entry-level dental assisting position. Adaptable, ready and willing to learn the industry and become a welcomed asset to the team.
Overview
15
15
years of professional experience
Work History
Air B&B Host
Self Employed
07.2023 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Business Owner/Operator
Mother Moon Apothecary
07.2021 - 06.2023
- Created a business with custom tea blends, which began with creating a personal blend for a cafe menu.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Content Creator
Mental Health Organisation - Soapbox
12.2021 - 05.2022
- Develop original content through social listening and independent sources.
- Wrote content and uploaded it to Soapbox's content management system.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
Head Barista
Enneskillen Orchard Cafe
03.2021 - 06.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees in groups and in one-on-one scenarios.
Private Yoga Instructor
Self-employeed
03.2020 - 03.2021
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Explained different yoga styles and poses to students.
- Developed safe and effective exercise programs for class members.
- Helped students of different abilities levels boost health with skill-adjusted classes.
Bartender
Rodeo Lounge
03.2016 - 09.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept bar presentable and well-stocked to meet customer needs.
Sales Member
Victoria's Basement
09.2015 - 02.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Office Manager
CBI Australasia Pty Ltd
12.2014 - 12.2015
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Administration Assistant
Mortgage Choice
12.2013 - 06.2014
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Consulted with manager on departmental policies and projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
Head Bartender
Malone's Restaurante & Bar
06.2013 - 12.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Poured and prepared mixed drinks for over 500 customers daily.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender/Server/Trainer/Quality Assurance
Chilis Bar & Grill
12.2009 - 06.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Yoga Teacher -
Yoga 4 You
Sydney2020
Diploma of Professional Photography -
Courses For Success
Sydney, NSW2015
Diploma of Management -
AGS Sydney
Sydney, NSW2014
GED -
Arizona Community College
Phoenix, Arizona 2009
Skills
- Integrity
- Relationship Building
- Approachable and Outgoing
- Strong Passion for Exceptional Customer Service
- Inventory Management
- Cleaning Standards
- Teamwork and Collaboration
- Patient support
- Health and safety
- Professionalism and Etiquette
- Nutrition and Health Knowledge
Timeline
Air B&B Host
Self Employed
07.2023 - Current
Content Creator
Mental Health Organisation - Soapbox
12.2021 - 05.2022
Business Owner/Operator
Mother Moon Apothecary
07.2021 - 06.2023
Head Barista
Enneskillen Orchard Cafe
03.2021 - 06.2021
Private Yoga Instructor
Self-employeed
03.2020 - 03.2021
Bartender
Rodeo Lounge
03.2016 - 09.2016
Sales Member
Victoria's Basement
09.2015 - 02.2016
Office Manager
CBI Australasia Pty Ltd
12.2014 - 12.2015
Administration Assistant
Mortgage Choice
12.2013 - 06.2014
Head Bartender
Malone's Restaurante & Bar
06.2013 - 12.2013
Bartender/Server/Trainer/Quality Assurance
Chilis Bar & Grill
12.2009 - 06.2013
Yoga Teacher -
Yoga 4 You
Diploma of Professional Photography -
Courses For Success
Diploma of Management -
AGS Sydney
GED -
Arizona Community College
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