Whitney Saunders
Hamilton,NSW
Summary
Experienced hospitality/sales assistant with a successful track record in diverse customer service roles. Proficient in customer relations, collaborative teamwork, solo work, and effective communication. Thrives under pressure while consistently delivering exceptional results. Highly organized, detail-oriented, hygienic, and skilled in time management. Fast learner and adept at adapting to new challenges. Accomplished in providing excellent customer service and building strong client relationships. Holds RSA certification and practices its rules and regulations in a calm and respectful manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Crew member
KFC
01.2014
- Trained in WHS as well as quality handling of food to ensure the standards were met
- Excellent cleanliness to better maintain kitchen equipment/appliances, customer health, improve the overall appearance of the store as well as keep pests away
- Due to my thorough cleanliness I was awarded the 'Clean Queen' award.
Bartender
Argyle House and King Street Hotel
09.2021 - Current
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction
- Monitored the alcohol consumption of patrons and therefore followed the responsible service of alcohol protocols
- I have been responsible for training many newcomers in pos operations, the making of drinks, radio calls as well as cleaning the bars and restocking the fridges at the end of each night
- For two years in a row I have won the 'Crowd Favourite' award for my bubbly personality and fast paced work in a packed and stressful environment
- I was also temporarily put in charge of King St's tik tok marketing due to my outgoing personality.
Sales assistant
Spendless Shoes
01.2020 - 06.2021
- Provided exceptional customer service and rapport in this fast-paced retail environment
- Assisted customers with product selection, fittings, purchase transactions though utilizing my strong communication skills to provide a unique and personalized service for everyone
- Maintained store appearances and cleanliness, ensuring shelves were fully stocked and appealing to the customers eye
- Demonstrated fast learning abilities by quickly acquiring knowledge of product details and promotions.
Sales assistant
Skechers
01.2020 - 03.2021
- Excelled at understanding customer needs and furthering sales
- Received positive feedback from staff and customers on my product knowledge
- Understood how to utilize keywords relating to our accessories (socks, waterproofing spray etc) and turning it from a want to a need
- Thus furthering KPI's.
Sales assistant
Honey Birdette
07.2022 - 11.2023
- Experienced in customer service face to face as well as on the phone
- Completed restocking, visual merchandising, ticketing and maintained a standard of store presentation
- Learned how to increase customer rapport via creating customer relationships
- Obtained more knowledge in POS/till operations
- Exceeded store KPIs and targets through my knowledge of the product and understanding of customer needs
- Was offered a position as 2IC of the Charlestown store.
Education
Tuggerah Lakes Secondary College
Long Jetty, NSW12.2019
Skills
- Inventory Restocking
- Sales expertise
- Inventory Counts
- Creativity and Innovation
- Problem-Solving
- Time Management
- Interactive communication skills
- Point-of-sale transactions
- Stocking and Replenishment
- Health Code Compliance
- Beverage Preparation
- Production Line Work
Availability
- Monday- Available
- Tuesday- Available
- Wednesday- Available
- Thursday- Available
- Friday- Available
- Saturday- Available until 6pm
- Sunday- Available until 6pm
Personal Information
Date of Birth: 03/24/2000
Timeline
Sales assistant
Honey Birdette
07.2022 - 11.2023
Bartender
Argyle House and King Street Hotel
09.2021 - Current
Sales assistant
Spendless Shoes
01.2020 - 06.2021
Sales assistant
Skechers
01.2020 - 03.2021
Crew member
KFC
01.2014
Tuggerah Lakes Secondary College
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