Whyte Amanda
Brisbane,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking with customer service, multitasking, and time management abilities.
Devoted to giving every customer a positive and memorable experience.
Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Phone Repair Technician
I Custom Colours
Capalaba, Qld
01.2021 - Current
- Troubleshot software and hardware problems on a variety of mobile devices.
- Assessed customer needs in order to provide appropriate solutions for phone repairs.
- Maintained accurate records of all repair work completed.
- Cleaned and tested parts before assembling them into complete units.
- Replaced defective components such as batteries, screens, cameras, speakers.
- Performed system updates and installed new software applications as needed.
- Ensured that all tools were properly calibrated and maintained in good working condition.
- Disassembled phones according to manufacturer specifications in order to access internal components for repair or replacement.
- Created detailed reports outlining the nature of each repair job performed.
- Collaborated with colleagues in order to troubleshoot complex cases involving multiple components or systems.
- Followed safety protocols when handling hazardous materials such as chemicals used for cleaning purposes.
- Conducted quality assurance tests on repaired devices prior to returning them to customers.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Inspected returned products for signs of damage or tampering prior to performing repairs.
- Ordered replacement parts from authorized suppliers when necessary.
- Provided technical advice to customers regarding device maintenance and usage.
- Handled multiple simultaneous deployment projects against strict deadlines.
Store Manager
Vape Central
Capalaba, Qld
03.2018 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Worker
ASM Australian Select Meats
Capalaba, Qld
02.2018 - 01.2019
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Supported other departments within the store when needed during busy periods or shortages in staff.
Education
High School Diploma -
Beenleigh State High School
Beenleigh, QLD11-1995
Skills
- Sales Support
- Continuous Improvement
- Educating Customers
- Problem-Solving Abilities
- Safety Practices
- Multitasking
- Team Building
- Attention to Detail
- Organizational Skills
- Time Management
- Active Listening
- Reliability
- Self Motivation
- Problem-Solving
- Relationship Building
- Hardware Repair
- Battery Replacement
- Data Recovery
Timeline
Phone Repair Technician
I Custom Colours
01.2021 - Current
Store Manager
Vape Central
03.2018 - Current
Retail Worker
ASM Australian Select Meats
02.2018 - 01.2019
High School Diploma -
Beenleigh State High School
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