Wiesia Riseborough
EDGWATER,W.A.
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
24
24
years of professional experience
Work History
Previous Owner of Florist Giftware Store
My Self
Duncraig, WA
03.2011 - 08.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in MYOB
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
BANK MANAGER
ANZ
KINGSWAY, WA
01.2007 - 05.2010
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified and capitalized on community business opportunities with effective networking.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
SERVICE QUALITY MANGER
ANZ
PERTH, WA
02.2005 - 01.2007
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
CUSTOMER SERVICE
ANZ
PERTH, WA
02.1998 - 01.2005
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Marketed additional products and services complementing customers' current offerings and adding value.
Education
High School Diploma -
Loreto Convent
Claremont, WA12.1971
Skills
- Executive Leadership
- Leadership and People Development
- Operational Analysis
- KPI Management
- Advertising Initiatives
- Marketing Tactics
- Adaptable and Flexible
Timeline
Previous Owner of Florist Giftware Store
My Self
03.2011 - 08.2022
BANK MANAGER
ANZ
01.2007 - 05.2010
SERVICE QUALITY MANGER
ANZ
02.2005 - 01.2007
CUSTOMER SERVICE
ANZ
02.1998 - 01.2005
High School Diploma -
Loreto Convent
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