Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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WIJENDIKA NAYANA

Sydney

Summary

Dynamic roadside assistant with proven expertise at Nationwide Road Services, excelling in emergency recovery and vehicle diagnostics. Adept at GPS navigation and fostering strong customer relationships, I consistently deliver exceptional service while ensuring safety compliance. Recognized for effective problem-solving and teamwork, I thrive in high-pressure situations, providing timely solutions to stranded motorists.

Resourceful Roadside Assistant with background in providing quality emergency roadside services. Demonstrated knowledge and skills in vehicle troubleshooting, minor repairs, and customer service. Capable of working under pressure while maintaining safety standards. Contributed to increased customer satisfaction ratings in previous roles through timely assistance and professional demeanor.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

19
19
years of professional experience
2005
2005
years of post-secondary education

Work History

ROAD SIDE ASSISTANT

NATIONWIDE ROAD SERVICES PTY LTD
WANGARA
11.2018 - 09.2025
  • Provided timely assistance to stranded motorists across diverse road conditions.
  • Coordinated with emergency services and towing companies for efficient vehicle recovery.
  • Utilized GPS and communication systems to navigate routes and assess situations.
  • Maintained accurate records of service calls and customer interactions for reporting.
  • Educated clients on roadside safety procedures during assistance events.
  • Collaborated with team members to troubleshoot vehicle issues on-site effectively.
  • Implemented best practices for safe vehicle handling during recovery operations.
  • Worked closely with other members of the team offering support whenever necessary.
  • Prepared detailed reports after every job detailing work completed along with any recommendations for future preventive maintenance.
  • Followed established safety protocols while performing roadside assistance work including wearing protective gear such as gloves, goggles and hard hats.
  • Coordinated with dispatch team to ensure efficient scheduling of calls.
  • Assisted customers with flat tire changes and jump starts of dead batteries.
  • Organized paperwork related to job performance such as invoices, reports and time sheets.
  • Inspected customer vehicle for any mechanical problems and provided emergency repairs when necessary.
  • Responded promptly to all service requests, providing outstanding customer service at all times.

ROAD SIDE ASSISTANT

EASTERN VAN SERVICES PTY LTD
BLACKBURN
05.2016 - 09.2018
  • Provided roadside assistance to stranded motorists in various locations.
  • Conducted vehicle inspections to identify issues and provide solutions.
  • Utilized communication systems to coordinate with dispatch and emergency services.
  • Delivered fuel, tire changes, and battery jump-starts to clients in need.
  • Maintained tools and equipment for efficient roadside operation and safety compliance.
  • Coordinated with dispatch team to ensure efficient scheduling of calls.
  • Followed established safety protocols while performing roadside assistance work including wearing protective gear such as gloves, goggles and hard hats.
  • Adhered strictly to company policies regarding customer service standards and proper handling of hazardous materials.
  • Assisted customers with flat tire changes and jump starts of dead batteries.
  • Handled cash payments from customers accurately recording them into ledger books according to company policy.
  • Managed a high volume of emergency calls with professionalism and empathy.
  • Provided detailed instructions to customers on how to secure their vehicle.
  • Maintained up-to-date knowledge of automotive troubleshooting techniques.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.

Motor Mechanic

DIESEL AND MOTOR ENGINEERING PLC
COLOMBO
10.2006 - 08.2012
  • Diagnosed mechanical issues in diesel and motor vehicles.
  • Performed routine maintenance on various engine types.
  • Utilized diagnostic tools to identify system failures.
  • Repaired and replaced faulty components as needed.
  • Collaborated with team members on complex repairs.
  • Ensured compliance with safety procedures during operations.
  • Maintained accurate records of repairs and services performed.
  • Kept a clean workspace while adhering to safety protocols.
  • Repaired or replaced worn parts, such as brakes and spark plugs.
  • Adjusted and repaired steering and suspension systems.
  • Performed routine maintenance, such as changing oil and checking fluids levels, on all vehicles.
  • Tested vehicle systems and components using specialized diagnostic tools.
  • Followed manufacturer guidelines when working on specific models of cars.
  • Ordered necessary replacement parts from suppliers when needed.
  • Ensured that customer satisfaction was met at all times through quality service delivery.

Education

CERTIFICATE 3 - AUTOMOTIVE MECHANICAL TECNOLOGY

KANGAN BATMAN TAFE L
AUSTRALIA
04.2009 - 04.2009

CERTIFICATE - AUTOMOBILE MECHANICS

DIMO AUTOMOBILE TRAINING SCHOOL
COLOMBO, SRI LANKA
06.2004 - 06.2006

VIDYARTHA COLLEGE
KANDY, SRI LANKA

Skills

  • Vehicle inspection
  • Emergency recovery
  • GPS navigation
  • Battery jump-start
  • Mechanical troubleshooting
  • Customer relationship management
  • Time management
  • Team collaboration
  • Safety compliance
  • Problem solving
  • Report writing
  • Basic first aid
  • Fuel delivery
  • Lockout assistance
  • Battery jumpstarting
  • Tire changing
  • Emergency repairs
  • Vehicle diagnostics
  • Strong multitasking
  • Physical strength
  • Excellent communication
  • Visual inspection

Accomplishments

  • Recognition of EXCELLENCE for providing a great servicess to members.
  • Recognition of EXCELLENCE for consistently providing members with an efficient service.

Timeline

ROAD SIDE ASSISTANT

NATIONWIDE ROAD SERVICES PTY LTD
11.2018 - 09.2025

ROAD SIDE ASSISTANT

EASTERN VAN SERVICES PTY LTD
05.2016 - 09.2018

CERTIFICATE 3 - AUTOMOTIVE MECHANICAL TECNOLOGY

KANGAN BATMAN TAFE L
04.2009 - 04.2009

Motor Mechanic

DIESEL AND MOTOR ENGINEERING PLC
10.2006 - 08.2012

CERTIFICATE - AUTOMOBILE MECHANICS

DIMO AUTOMOBILE TRAINING SCHOOL
06.2004 - 06.2006

VIDYARTHA COLLEGE
WIJENDIKA NAYANA