Wil Hoy
Mornington,VIC
Summary
Motivated Crew Team Member, committed to contributing to business success. Experienced in providing customer service to people of all ages. Focused on customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
Junior Estimator
DMAC Piling
01.2024 - 05.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Evaluated subcontractor proposals to ensure compliance with project specifications, maintaining high standards of quality within budget constraints.
Team Member
SK8HOUSE
05.2022 - 08.2023
- Streamlined check-in processes for guests by efficiently managing registration, and payment collection.
- Collaborated with other staff members to plan and execute special events, creating memorable experiences for guests.
- Improved customer satisfaction by providing assistance and resolving issues in a timely manner.
- Delivered exceptional customer service through active listening, clear communication, and patience when handling conflicts or complaints.
- Supported smooth operations by promptly responding to emergency situations, following established protocols.
- Enhanced safety by consistently monitoring floor conditions and addressing potential hazards.
Education
Year 11 - VCAL
Elisabeth Murdoch College
10.2023
Skills
Clear Communication, Teamwork & Collaboration
Problem Solving, Positive Attitude Toward Tasks
Timeline
Junior Estimator
DMAC Piling
01.2024 - 05.2024
Team Member
SK8HOUSE
05.2022 - 08.2023
Year 11 - VCAL
Elisabeth Murdoch College