CLAUDIA NABALARUA

• Manage a portfolio of accounts
• Schedule pick-ups & deliveries
• Ensure customer requirements are met
• Liaise with customers and carriers
• Answering calls and customer queries
• Further investigation of freight queries
• Data Entry
• Follow up on incoming calls with email confirmation
• Providing successful Account Management techniques to support the ever-growing client base
• Manage and maintain the relationship of any major account in portfolio.
• Control the service levels (pick up and delivery windows) to optimise client satisfaction each day, each week.
• Provide constant feedback to management on the progress of the account: Including,problems, faults and areas of improvement needed as well as passing on information regarding urgent bookings / priority jobs.
• Constantly liaising with the clients as well as carriers in regard to consignments
• Attention to Detail when making notations and placing bookings
• Any other office duties that are deemed necessary

• Allocating events for the Student Recruitment Department
• Coordinating events with High Schools and stakeholders
• Responding to queries from internal and external stakeholders
• Maintain high school relations
• Strategic planning for upcoming events
• Assisting and coordinating student ambassadors
• Creating schedules for on and off campus events
• Monitoring incoming requests via various channels
• Answering calls
• Collaborating with various internal departments
• Marketing University products
• Liaising with schools
• Provide accurate, timely and documented advice to career practitioners on a range of matters including course advice, administration, on campus activities, support services, accommodation, scholarships, and general information
• Maintain accurate records on salesforce system
• Working with CRM salesforce system
• Providing feedback on previous events
• Analysis data from post events
• Upload feedback onto salesforce of student ambassador events
• Working with colleagues to provide the appropriate service to high school audiences
• Liaise with different departments to ensure queries were resolved
• Exercise independent judgement in dealing with matters that fall outside established guidelines and escalate sensitive or complex matters to a senior colleague for advice and resolution
• Take responsibility for following up student and staff queries to ensure they are resolved in a timely manner

• Escalation point for staff to assist with complex student enquiries over all teams
• Brief staff on changes made within the University
• Assisting with ensuring coverage of all teams
• Delegating various tasks to staff
• Provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships, and advanced standing and on using student systems including online enrolment and the MYVU Student Portal
• Using a consultative and developmental approach in an advisory capacity, assist students to explore their options for managing their study and personal life, and for seeking further advice and assistance, with the objective of developing students' independence to self-manage
• Provide information about, and referral to, other student support services, programs and resources
• Case manage and resolve all enquiries and complaints in an efficient and effective manner and escalate where appropriate
• Provide student service to the performance and quality standards of Student Central's Customer Service Framework and the Student Advising Model
• Advise students correctly and accurately according to university policies and procedures
• Respond to queries from staff in other departments
• Source new sales opportunities through both inbound lead follow-up and outbound cold calls and emails based on campaign work set by senior staff
• Take responsibility for following up student and staff queries to ensure they are resolved in a timely manner
• Provide feedback on trends in student experience and behaviour and being able to contribute to the continuous development and improvement of policies and procedures within the immediate Service Centre and across the portfolio more generally
• Process student fees and charges and reconcile monies received each business day
• Ensure prospective students understand the range of study options at Victoria University, how to access further information and how to submit a course application
• Maintain accurate records of student advice and actions taken by staff on behalf of students
• Ensure that their work is carried out in a manner which safeguards the OHS of staff, students, visitors, and contractors

• Provide instructions and general directions to all Facilities Service Desk staff
• Implement and manage administration services within the Service Desk
• Communicate with multiple Departments within the University providing services for maintenance in a timely manner
• Investigate building automated systems when air conditioning issues are reported
• To inform staff and students of any current or future works via global emails
• Working closely with Facility Managers and Facility Officers on escalated manners
• Using Adhoc reports or and other means to obtain statistic information to provide factual and actual information to internal or external stakeholders regarding the status of work orders/ work requests
• Providing a range of administrative services such as word processing, filing, drafting correspondence and taking minutes to action items
• Access and update information within the relevant University databases
• Working closely with Systems Department to implement changes to the Archibus system which records all jobs that are lodged with the Facilities Service Desk for all University properties
• Verifying all contractor invoices that are lodged on the Archibus System
• Working with Finance to follow up on periodic payments and ensuring all contractors payments are followed up
• Following up on incorrect invoice details or account details with all concerned parties
• Working closely with Facility Manager to ensure all work order have been completed
• Updating databases concerning monthly preventive maintenance
• Ensuring all contractors are aware of changes with invoicing and assisting issues arise
• Responding to all staff queries via email, phone or walk in's at the Facilities Service Desk
• Preparing all permits to work for all contractors
• Assisting with ensure fob access forms are completed
• Advising of instructions on the new parking system and advising all concerned parties on future options
• Assisting Security in Operations to clarify any queries or concerns

• Escalation point for staff to assist with complex student enquiries over all teams
• Brief staff on changes made within the University
• Assisting with ensuring coverage of all teams
• Delegating various tasks to staff
• Provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees, scholarships and advanced standing and on using student systems including online enrolment and the MYVU Student Portal
• Using a consultative and developmental approach in an advisory capacity, assist students to explore their options for managing their study and personal life, and for seeking further advice and assistance, with the objective of developing students' independence to self-manage
• Provide information about, and referral to, other student support services, programs and resources
• Case manage and resolve all enquiries and complaints in an efficient and effective manner and escalate where appropriate
• Provide student service to the performance and quality standards of Student Central's Customer Service Framework and the Student Advising Model
• Advise students correctly and accurately according to University policies and procedures;
• Respond to queries from staff in other departments
• Source new sales opportunities through both inbound lead follow-up and outbound cold calls and emails based on campaign work set by senior staff
• Take responsibility for following up student and staff queries to ensure they are resolved in a timely manner
• Provide feedback on trends in student experience and behaviour, and being able to contribute to the continuous development and improvement of policies and procedures within the immediate Service Centre and across the portfolio more generally
• Process student fees and charges and reconcile monies received each business day;
• Ensure prospective students understand the range of study options at Victoria University, how to access further information and how to submit a course application
• Maintain accurate records of student advice
• Ensure that their work is carried out in a manner which safeguards the OHS of staff, students, visitors and contractors

• Action fee enquires from other departments with Probe
• Banking for various clients
• Data entry
• Reporting completed for onshore and offshore clients
• Liaising with offshore departments

• Acting in accordance with policies, procedures and legislative requirements (IE privacy) in accordance with Victorian Government
• Provide professional, accurate and timely customer service in response to traffic infringement, court order and warrant enquiries to the general public and government agencies
• Facilitate the clearance of debts by providing relevant payments options for finalization of fines and encouraging customer payments through all relevant payments options
• Advising the public of their rights and obligations under the relevant Acts
• Negotiating and setting up arrangement for part payment, detailing methods of payment for infringements, enforcement orders, penalty notices and various types of warrants within business guidelines
• Providing advice in relation in traffic camera office, IMES, sheriff's office to members of the public, financial counsellors, caseworkers, sheriff's officers, solicitors, police officer's council staff and representatives of the magistrates' court
• Accurate data entry of call summary into the computer system to create case history after each call
• Training of new employees
• Provide support and assistance to other staff members