Wilai Reidy
St Albans Park,Vic
Summary
Experienced in customer service and team collaboration, leveraging strong communication and problem-solving skills to ensure efficient operations. Proficient in managing tasks in high-paced environments with a focus on safety and teamwork. Eager to apply leadership abilities and dedication to support and grow with a new team.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Cleaning business owner
Balanced cleaning Service
Geelong , Vic
01.2019 - 05.2026
- Oversaw daily operations of cleaning services, enhancing service delivery for residential and commercial clients.
- Trained and supervised staff on effective cleaning techniques and customer service, fostering a knowledgeable and responsive team.
- Developed schedules to optimize staff efficiency and service delivery.
- Executed commercial and residential cleaning tasks, ensuring high standards of cleanliness across diverse environments.
Sandwich Artist
Harbor cafe
Port hedland , WA
07.2021 - 05.2025
- Guided customers in selecting menu items and accommodating special requests to enhance their dining experience.
- Managed kitchen equipment operation safely and effectively during peak hours to maintain service quality.
- Executed opening, closing, and shift change tasks in accordance with company guidelines to ensure smooth operations.
Barista
Harbour Café
Port Hedland, Australia
01.2021 - 05.2025
- Prepared and served a variety of coffee beverages to customers.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted customers with menu selections and answered inquiries.
- Operated espresso machines and other coffee equipment efficiently.
- Maintained cleanliness and organization of café to enhance customer experience.
- Collaborated with team members to streamline service flow during peak hours.
- Trained new staff on café procedures and customer service techniques.
- Handled cash register transactions and processed payments accurately.
- Managed inventory of coffee beans and supplies to support daily operations.
Waitressing & Kitchen Hand
Sunset Thai Restaurant
Altona, Vic
01.2015 - 05.2020
- Assisted customers with inquiries, enhancing overall dining experience.
- Processed customer telephone orders and managed cashier transactions, ensuring accurate order fulfillment.
- Maintained cleanliness and organization of kitchen workspace and utensils.
- Stocked pantry and storage areas with fresh supplies and ingredients.
- Followed food safety guidelines to ensure safe food handling practices.
- Collaborated with team members to improve kitchen operations, fostering a cohesive work environment.
- Disposed of waste and maintained sanitation standards throughout the kitchen.
- Washed and sanitized dishes, pots, pans, and utensils in the kitchen to maintain cleanliness.
Education
Barista Certificate -
Barista Basics Coffee Academy
Melbourne, Vic 07.2018 - 05.2026
Skills
- Construction Oversight
- Safety compliance
- Problem Solving
- Leadership
- Communication
- Stress resilience
- Team Player
Languages
- Thai
- English
Residency
Australian Permanent Resident
Personal Information
- Age: 37
- License: Australian Driver's License (C)
- Gender: Female
Timeline
Sandwich Artist
Harbor cafe
07.2021 - 05.2025
Barista
Harbour Café
01.2021 - 05.2025
Cleaning business owner
Balanced cleaning Service
01.2019 - 05.2026
Barista Certificate -
Barista Basics Coffee Academy
07.2018 - 05.2026
Waitressing & Kitchen Hand
Sunset Thai Restaurant
01.2015 - 05.2020