Wilasinee Poonsawad
Lawson,ACT
Summary
With a proven track record of enhancing events at the venue, I consistently improve service standards across all aspects of the business. From streamlining operations to implementing innovative strategies, my efforts have resulted in significant improvements in customer satisfaction and overall event success. Leveraging expertise in event management and a keen eye for detail, I successfully elevate the overall experience for clients and attendees alike.
Overview
8
8
years of professional experience
Work History
Service Manager
The Fresh Collective
National Portrait Gallery, Parks, ACT
09.2022 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals in cafe/restaurant and events.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow..
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Streamlined event planning processes by implementing efficient project management strategies.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
Bartender
Temporada
ACT
04.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head waiter/ Bartender
Chong Co Thai Restaurant
08.2018 - 05.2021
Beauty Advisor
L’Occitane Australia
11.2020 - 01.2021
Guest Service Agent
D’Varee Diva Avenue
Koh Samui, Thailand
03.2017 - 05.2018
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Managed group bookings to ensure seamless organization of events and accommodations.
Education
Diploma of Business -
University of Canberra
06.2018
Bachelor of events and tourism management -
University of Canberra
ACT01.2021
Skills
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Employee Training and Development
- Workflow Management
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Hindi
Limited Working
Spanish
Elementary
French
Elementary
Timeline
Service Manager
The Fresh Collective
09.2022 - Current
Bartender
Temporada
04.2021 - 03.2023
Beauty Advisor
L’Occitane Australia
11.2020 - 01.2021
Head waiter/ Bartender
Chong Co Thai Restaurant
08.2018 - 05.2021
Guest Service Agent
D’Varee Diva Avenue
03.2017 - 05.2018
Diploma of Business -
University of Canberra
Bachelor of events and tourism management -
University of Canberra