Cade Wilde
Dubbo,NSW
Summary
Constantly challenging myself to further develop my career in administration and leadership. I strive to better myself in my work and I am looking for new and exciting opportunities that will allow me to do this. I wish to improve my current skills and collaborate and form an effective network of colleagues that will give myself and others all possible opportunities to work effectively as a team and achieve mutual goals. Throughout my career, I have made it my position to learn as much as possible and use that knowledge for the betterment of my employer and career. I have achieved many great milestones, without the formal qualifications for many of these, and this is my ethos for all work I participate in.
Overview
18
18
years of professional experience
Work History
Implementation Manager/Customer Success
Sentral Education Pty Ltd
09.2019 - 04.2023
- Manage implementation scope, cost, time, and quality
- Leading the project delivery of our implementations including enterprise and large school deployments
- Working with sales and the development team to ensure the successful onboarding of customers
- Strategically align our software to support the client’s business goals and objectives
- Work closely with assigned clients to identify and define a plan for implementation of
- Sentral at their school
- Manage client and business needs to deliver smooth data migration, integration and onboarding strategies
- Coordinate with internal teams to provide accurate advice on implementation or custom projects
- Provide training and onboarding support
- Contribute to improving customer experience with our products
- Build and maintain strong client relationships
- Provide support and assistance to at-risk clients to preserve and improve the client relationship
- Co-ordinate data migration activities using agreed resources, processes and templates
- Project controls reporting and management for time, cost, risk, issue, change, quality and resource management ensuring quality information is provided as required in a timely and accurate manner for each implementation
- Governance reporting for internal and external stakeholders
- Facilitate workshops and gather functional/business requirements from customer
- Client management during implementation
- Ensure all project artefacts are created and regularly maintained in line with company best practices and are stored online in the relevant system
- Other duties as reasonably requested.
Enterprise Product Specialist
Sentral Education Pty Ltd
03.2019 - 11.2019
- This was an appointment to assist one of our Enterprise Directorates in learning and absorbing more of our Enterprise Solution
- Liaising with Project Teams and Stakeholders to assist in best practice of product usage
- Coordinating workshops with clients to showcase the product and how it could work within their guidelines and policies
- Coordinating between the client and our Product Team on changes that were required to meet the policies of the Directorate
- Coordinating Training resources to educate end-users on the product, its uses and its rollout state into schools
- Training end-users on the product
- Building use-cases into the product to outline the requirements and how they could be achieved in circumstances without intervention from product changes
- Managing all travel, accommodation, expenses and time spent for reporting and reconciliation
- Calling out risks and issues through the use of risk registration methods to better assist us in remediating or mitigating where necessary
- Regular meetings and established cadence to understand where the project was at and clearly outline the next steps
- Other duties as required.
Education Consultant
- Proactively generate new business in your allocated territory and beyond by negotiation
- Increase the number of new school clients from all school sectors (public, catholic and independent)
- Increase revenue from existing clients through upsell opportunities
- Actively seek new and extended business opportunities
- Engage with and support marketing campaigns promoted by head office
- Promote the Sentral brand and values to develop positive brand awareness
- Provide feedback of emerging trends and requirements in schools.
Education Adviser
- Support the establishment and build the value of our software for your schools; strategically align our software to support the clients’ business goals and objectives; work closely with assigned clients to identify and define a plan for implementation of
- Sentral at their school
- Manage client and business needs to deliver smooth data migration, integration and onboarding strategies
- Promote the Sentral brand and values to develop strong, positive brand relationships
- Coordinate with internal teams to provide accurate advice on implementation or custom projects
- Provide training and onboarding support
- Champion the needs of your assigned accounts within business processes contribute to improving our customer experience with our products
- Build and maintain strong client relationships
- Provide support and assistance to at-risk clients to preserve and improve the client relationship
- Work with and support colleagues to promote learning, contribute to problem solving and drive ongoing growth and innovation
- Work with team leaders and colleagues to advance projects, mentor others and accept mentoring from team members
- Collaborate on the development and documentation of Client Account Management (EA) strategy and procedure
- Identify opportunities for improvement and suggest strategies and actions for resolution
- Participate in projects aligned to your expertise that lie outside the scope of this job definition.
Regional Technology Support Officer
NSW Department of Education and Communities
10.2012 - 02.2014
- Leading and coordinating an IT team in installing, upgrading and supporting Regional
- IT infrastructure
- Administering and coordinating the provision of Technology Support Officers in schools
- Liaising with Regional Officers on local hardware installation and upgrades
- Providing advice to Principals on technical issues impacting on DEC standard ICT technologies and learning systems
- Monitoring and reporting on the Digital Education Revolution system installations, availability of DEC ICT services and providing advice to Technology Support Officers
- Assisting Technology Support Officers and providing on the job instruction to improve staff productivity
- Providing 2nd level support for Digital Education Revolution technologies and liaising with other regional team members to provide a high quality service to schools
- Asset Management across the Western NSW area, comprising of up to 53 sites
- Ensuring governance and naming conventions along with stocktakes and the replacement of machines due to damage, age, etc
- Leading and coordinating on installing, testing, upgrading and maintaining agreed performance levels for DEC approved ICT technologies, learning systems and software in accordance with DEC and regional standards, policies and operating procedures
- Providing support and on the job instruction for Technology Support Officers in schools with the implementation of agreed DEC standard ICT technologies, policies and procedures
- Performing other related duties as required.
Education Consultant/Education Adviser
Sentral Education Pty Ltd
08.2016 - 03.2019
Technology Manager
Warren Central School, Communities
02.2014 - 03.2019
- Liaising with clients and stakeholders on a daily basis
- Training staff in the use of new technologies and procedures relating to policy changes
- Implementing new administrative systems to suit school needs
- Liaising with third parties for procurement solutions and integrating the solutions
- Computer and peripheral networking
- Utilising the eT4L system and learning environment
- Networking with other schools for a shared best practice environment
- Researching data and trends to inform local decisions on policy development
- High level communication skills with Executive staff, both internal and external to the school
- Presenting on software and hardware to other schools and stakeholders utilising face- to-face, video conferencing, desktop sharing, email and telephony services
- Proven ability to move multiple systems to a paperless environment without detrimental effects
- Involvement in several committees and groups, including; Positive Behaviour for
- Learning (PBL), Technology committee, Timetable committee, Sentral implementation and more
- Promotion of the school, as lead of the implementation team and coordinator of a
- Facebook page
- Standardising current technology to a level where all school technology utilises the same hardware and software
- Leading the WHS requirements of the school and creating documentation and local policy to adhere legislation
- More duties as required
Education
Higher School Certificate - undefined
Warren Central School
Bachelor of Communications (Deferred) - undefined
Charles Sturt University
Skills
- Expert in: Microsoft Applications, Communication, Hardware for interactive meetings,
- Asset Management, File Management, Audit and Static File, Drafting Communications,
- Stocktaking, Procurement, User Training, Manual Creation
- Intermediate in: Computer Hardware, Reporting, Mobile Computing, Policy and Procedure
- Creation, Client Consultation, Issue Resolution
- LICENSES & CERTIFICATIONS
- Class C Drivers Licence (Unrestricted)
- NSW Department of Transport
Timeline
Implementation Manager/Customer Success
Sentral Education Pty Ltd
09.2019 - 04.2023
Enterprise Product Specialist
Sentral Education Pty Ltd
03.2019 - 11.2019
Education Consultant/Education Adviser
Sentral Education Pty Ltd
08.2016 - 03.2019
Technology Manager
Warren Central School, Communities
02.2014 - 03.2019
Regional Technology Support Officer
NSW Department of Education and Communities
10.2012 - 02.2014
Higher School Certificate - undefined
Warren Central School
Bachelor of Communications (Deferred) - undefined
Charles Sturt University
Education Consultant
Education Adviser
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