Wilfreda McMahon
Support Worker
Sunshine Coast,QLD
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
6
6
years of professional experience
Work History
Disability Support Worker
All Support Plus
Sunshine Coast , Queensland
12.2022 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Improved resident and staff engagement through group activities.
- Transported patients safely to social activities and doctors appointments.
- Collaborated with other professionals to assess client needs.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Created detailed and individualized plans to best support patients.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Documented services and collected required data for evaluation.
- Educated clients on options to assist in making informed decisions.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
Community Support Worker
Annecto Inc
Sunshine Coast, QLD
02.2022 - 11.2022
- Supported individuals with facility-based planned activities in home and community settings.
- Followed and evaluated individualized support care plans to increase personal development.
- Supervised daily hygiene and cleaning skills to promote self-sufficiency.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
- Assisted clients with establishing short-term goals to live successfully in community.
- Prepared individualized service plans, driving measurable objectives and action plans.
- Wrote and typed succinct file notes to maintain good record keeping.
- Developed and maintained relationships by modeling prosocial behaviors in community.
- Assisted with development of daily living, communication and social skills.
Housekeeping Attendant
Central Caloundra Hotel
Caloundra, QLD
10.2020 - 11.2021
- Removed trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Replenished guest supplies and amenities.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Informed supervisor when supplies were low.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Organized supplies for use based on expected customer needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Delivered requested furniture to guests' rooms.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Bond Cleaner
D&D Cleaning and Maintenance
Sunshine Coast, QLD
07.2019 - 11.2019
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Responded to emergency cleaning requests to meet client expectations.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Performed daily dusting, leather and wood surface polishing and wall washing.
Cleaner
Bhelfortz Cleaning Services
Sydney, NSW
02.2018 - 12.2018
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Kitchen Hand
Symmetrical Pty. Ltd.
Sydney, NSW
06.2017 - 09.2017
- Maintained order and cleanliness of work areas to conform with health codes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare meals.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Monitored inventory to keep adequate stock of food items and supplies.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Transported trash to dumpster, properly disposing of expired food items.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Prepared garnishes to complement dishes on menu.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Displayed strong knowledge of proper food safety and sanitation practices.
- Maintained cleanliness and organization of display cases and dining areas.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Cleaned utensils, dishes and glasses for customer use.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Prepared food orders, focusing on dietary restriction requests.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Unboxed, stored and organized incoming kitchen supplies with every delivery.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
Education
Training - Infection Control For Workplace
Premium Health
Sunshine Coast QLD03.2022
Training - Advance People Manual Handling For Support Worker
Premium Health
Sunshine Coast QLD02.2022
Training - Infection Control Training
Aspenmedical
Sunshine Coast QLD02.2022
Training - NDIS Worker Orientation Module
NDIS Quality And Safeguards Commission
Sunshine Coast QLD02.2022
Training - First Aid
Australia Wide First Aid
Sunshine Coast QLD01.2022
Training - First Aid
TAFE
Sydney NSW08.2017
Associate of Arts - Barista Coffee Art Lvl 1&2
Hospitality Training Australia
Sydney NSW05.2014
Certificate 4 - Hospitality
TAFE Ultimo Campus
Sydney Institute NSW12.2014
Certificate 4 - Small Business Management
TAFE Bankstown College
South Western Sydney Institute NSW12.2013
Certificate 3 - Warehousing Operations And Maintenance Technology
TAFE Wetherill Park College
South Western Sydney Institute NSW07.2013
Skills
- Client needs assessments
- Community outreach
- Quality assurance controls
- Progress evaluations understanding
- Patient assessment
- Emotional awareness
- Treatment plans knowledge
- Critical thinking
- Basic math
- Teambuilding
- Microsoft Office
- Computer skills
- People skills
- Flexible schedule
- Maintenance & repair
- Team management
- Food safety understanding
- Daily living assistance
- Household chores
- Appointment management
- Grooming support
- Assessing needs
- Quality of life guidelines
- Visiting patient homes
- Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Disability Support Worker
All Support Plus
12.2022 - Current
Community Support Worker
Annecto Inc
02.2022 - 11.2022
Housekeeping Attendant
Central Caloundra Hotel
10.2020 - 11.2021
Bond Cleaner
D&D Cleaning and Maintenance
07.2019 - 11.2019
Cleaner
Bhelfortz Cleaning Services
02.2018 - 12.2018
Kitchen Hand
Symmetrical Pty. Ltd.
06.2017 - 09.2017
Training - Infection Control For Workplace
Premium Health
Training - Advance People Manual Handling For Support Worker
Premium Health
Training - Infection Control Training
Aspenmedical
Training - NDIS Worker Orientation Module
NDIS Quality And Safeguards Commission
Training - First Aid
Australia Wide First Aid
Training - First Aid
TAFE
Associate of Arts - Barista Coffee Art Lvl 1&2
Hospitality Training Australia
Certificate 4 - Hospitality
TAFE Ultimo Campus
Certificate 4 - Small Business Management
TAFE Bankstown College
Certificate 3 - Warehousing Operations And Maintenance Technology
TAFE Wetherill Park College
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